Commission Junction Contact Details

[Daniel Powel]

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Hi all,

For those of you the read the CJ forum regularly, you’ve not doubt seen my contact details and those of some other CJ team members. From time to time we’ve fielded questions about how to best reach a CJ team member and who the best person is for a particular issue. As we continue to grow, we thought it would make it easier for you to reach the people you need if we provided details here.

The best form of contact is always to give us a call or email. It’s worth saying that we’re still looking for you to use our ticketed enquiry system, RightNow (yes, we know it’s not perfect), but it’s a vital work management tool which enables us to have a record of everything and prioritise requests internally. So please call us, email us, and follow up with RightNow wherever relevant.

For advertisers and publishers:

Hannah Luckie – Marketing Manager - hluckie@cj.com
Florian Gramshammer - Client Development Director - fgramshammer@cj.com

Alternatively you can just call us on our main number, 020 8785 5870, and we will make sure you get put through to the right person.


Daniel Powel

Commission Junction, a ValueClick Company
Oxford House
182 Upper Richmond Road
London SW15 2SH
dpowel@cj.com

[Qui Gon Jinn]

I was just reading / listening to Fraser's latest podcast

Alison Guise - Commission Junction - Fraser's Affiliate Marketing Blog

and saw the contact numbers on there, so came to to forum to ascertain if they were on here too, good to see they were, so thanks. Perhaps you could go one step further and also have them on the login on the CJ interface. Just a thought.

[Daniel Powel]

Hi,

This is a great suggestion. As for the delay in my reply, we've been busy putting it into action and I didn't want to say anything before I knew it would happen for sure.

Anyway, we now have both our CJ UK site: Commission Junction - Contact us and the login for the CJ interface.

I look forward to your thoughts.

Have a great weekend.

Dan

[Lemley]

Can someone please tell me the US person to contact via email on CJ US?/?

I have an inquiry regarding my account but unfortunately, the contact form on the website is just not working...

Whenever I click Ask a Question, https://members.cj.com/member/261449...howHelp&id=ask - Thee same page opens with 4 options, search help, faqs, ask a question and check question status, this is happening again and again...

[Daniel Powel]

Hi Lemley,

Sorry for the delay in my reply. I missed your post somehow.

There is an intermitent bug for some publishers that is preventing them from logging queries.

If you drop me a line I will get you in touch with someone in the US.

Thank you,

Daniel Powel
dpowel@cj.com

[Lemley]

Can someone please reply me? Thanks.

[Daniel Powel]

Hi Lemley,

We've provided numerous contact details on this thread and we've not heard back.

Can you drop me a line please?

Thank you,
Dan
dpowel@cj.com

[Jack Russell]

Hello Daniel,

I've submitted our details through contact form on Friday. Haven't heard back on it.

[Daniel Powel]

Hi Jack,

I'm very sorry, I totally missed your post (this isn't a very active thread so i wasn't monitoring it). Did someone get back to you? If you put in a question later on Friday, there is chance it carried over the weekend.

If you need anything from me, just drop me a line, I'd love to help.

Again, a thousand pardons.

Thanks,
Daniel
dpowel@cj.com

[mithunsingh]

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[WebElite-cz]

Hello Daniel ...

I have a problem with CJ.

We are webmasters from 1995 in Czech Republic,
so we have a huge list of members and subscribers.
We crated more than 100 websites and we run some
our projects of course, too.

I've joined one of the partner program here in
Czech republic via CJ.
and that partner advertise some special evening :

CHARITABLE EVENT IN PRAGUE FOR CHILDREN

So we sent a few newsletter e-mails to our subscribers,
but only to CZECH subscribers, of course, NO foreign recipients.
But some kind of idiot made a dirty rumour to CJ that we are spammers !

our account was deactivated indeed.

I sent an e-mail to CJ for an explanation about absolutelly
correct way of sending information about that evening,
we did make this according by the Law and ALL antispaming rules, of course.
But no answer coming from e-mail adress we got the note about deactivation
coj00o20compliance@custhelp.com
and our account is bloked still.

Well, my questions come :
What can I do with that situation ?
Where or Whom I should to send that e-mail ?
Im working on internet more than 10 years and
nobody - NOBODY - did NOT call me a SPAMMER ever ... till CJ did ...
Its common process to block an account to somebody without real proof ?
No chance to correct a fault of assessing our work ? Any explanation ?
And where is my money finally ?
----------------------------------------
CAN YOU HELP ME ?

I can resend you an e-mail I sent to CJ, if you need it.

thank you for any note.
bye

Michal

[WebElite-cz]

Commission Junction STEALS THE MONEY ???


hello there ...

even after three days no answer coming.
can anybody take a look on my problem ?

I sent you this email
3. december 2010 21:47

---------------------------------------------
yeep.
so, this restriction of our account became, because some
from Banan.cz - Czech company - make indication on us, right ?
TYPICAL REACTION IN THE CZECH REPUBLIC


so, let me explain.
WE ARE WEBMASTERS FROM 1995 The Webelite World
WE DID CREATE MORE THAN 100 WEBSITES
WE PROMOTE MORE THAN 30 OUR INTERNET PROJECTS
WE WORK FOR THE CZECH GOVERNMENT !
WE HAVE MORE THAN 100 000 SUBSCRIBERS
AND FINALY - WE ARE NOT SPAMMERS !!!

you can see our webmaster work here for example :
Webmastering | The Webelite World
(page under contruction right now, but you can see sample of our work)

we only sent A FEW INFO/NEWS-E-MAILS TO OUR SUBSCRIBERS
Sara Steinwald from Canagon.com Marketing company did it instead of us,
about
CHARITABLE EVENT IN PRAGUE FOR CHILDREN :
'MAGIC NIGHT'
where the most popular Czech stars will have an entrance
Magick
and this is action of YOUR PARTNER - 'SLEVOMAT.CZ' for CJ partners too :
P?ij?te pro?ít Magickou Noc, nejv?t?í multimediální show v ?R! Karel Gott, Ewa Farna, Leona Machálková a mnoho dal?ích vystoupí na podporu projektu SRDCE PRO D?TI, p?isp?jte i vy! | Slevomat.cz Praha

well,
we sent only a few e-mails and ONLY to CZECH readers.
no evidences we are spammers.
we make all according with the rules against sending a spam.
its an only fault of assessing our work.
------------------------------------

it seems some money comes via our account still ..., right ?
you have a money
your partner 'Slevomat.cz' have a money
the CHILDREN VIA CHARITABLE EVENT WILL HAVE A MONEY

SO WHERE IS THE PROBLEM ??

our account link via OUR costumers comming to Slevomat.cz
AND PAY MONEY TO YOU !!!
is still active I see :
Slevomat.cz - Hromadné slevy a nákupy se slevou

can you reopen our account 'WebElite.cz' ?
can you explain me the real reason of restriction of our account ?

you hate children ? or are you anti-Semite ?

thank you

Michael
we can create more than you can imagine
The Webelite World

[Hannah Luckie CJ]

Hi there,

I have just noticed this now. This thread isn't monitored as, for obvious reasons, it isn't updated very much. It also states that it isn't in this thread which is why we did not respond to you.

As I have stated on your other posts on the forum you are more than welcome to contact me on hluckie@cj.com or on our main line 020 8785 5870 which is also on this thread. The phone will always be answered in UK business working times - from 09:00 - 17:30.

Many thanks
Hannah

[WebElite-cz]

ok.
I thank Hannah for note and now
Im trying to solve this prolem here :
Commission Junction STEALS THE MONEY ???

[mrsd]

Can I ask what might seem a dim question - why not have this on your own website - could be easier for those who have to navigate round this minefield of nightmares ..........just sayin ...........