Thread: More Th<n Suspended

Net Free Stuff,

I appreciate your efforts to keep good relationships between affiliates and networks but you've got to agree that it's a bit on the shoddy side that the DGM2 web site had different "last updated" dates on different pages for their suspended merchants and that More Th>n were not included in that list. If I were an affiliate that checked that date saying "Updated 30/5" I might not have clicked on the link so wouldn't have seen any suspended merchants from this month.

I guess I'm mostly upset that there's no automatic notification of a site being suspended. If you're running a site that relies on Google free listings to get its traffic then I can imagine that you might utter a "bugger" or two when you find something suspended. When you're spending serious money on pay per clicks it is much more serious. I really don't think that the networks appreciate the amount of money that affiliates are spending on pay per click engines just so that people can click on links that have been suspended. Perhaps I'll send DGM2 the bill and see what they say.

Perhaps someone from DGM2 could give us an insight into why a program can be suspended so soon after startup. Do they not test these links before the thing goes live ?. Were ANY of the sales tracked correctly since the sceme started ?. Is tracking of the home insurance scheme working correctly ?. So many questions....so few answers !!

I'm all for good relationships but let's not take it to extremes eh?

Ross

I'd not noticed it was suspended when I put some pages up for it this afternoon. Its annoying but it happens.


from dgm site
www.ukaffiliates.com/ukaa...pended.htm
SUSPENDED PROGRAMS

Definition

"A suspended program is one where the merchant in question maybe experiencing technical issues, operational issues or be a permission-based program. All links will still click-through to the merchants site. New affiliates will not be able to join a suspended merchant program."

When a merchant is suspended notification is made via the greet text in the affiliate admin area and in the weekly newsletter. A suspended merchant will also appear in the white section of the 'your merchants" page.

We advise all affiliates to temporarily remove suspended merchant links until the problem in question has been resolved to avoid losing commission. Reactivation of a program is made public in the greet text and in the 'your merchants' page will appear in the blue section.

Actions made whilst a merchant is suspended will appear in the affiliate stats and affiliates will be paid commission once an action has been validated.

***
So temp remove but if you don't you get comissions?

Hi,

Sorry for the disruption so early on in the program.
It's only a tiny problem that will be sorted very shortly.
Basically the order id is not coming through off their backend so More Th>n's IT dept are sorting it out.

Will let you all know by this forum once it's been righted.

Cheers,

John<img src=http://www.gamers-forums.com/smilies/otn/funny/moon.gif ALT=":moon">

The sales still get tracked while the program is on hold.
We put it on suspension for a number of reason's, one of which is to expedite action on the clients end.

I understand that you need to suspend for this, but being a DGM merchant - I just can't see HOW you can break the code, it's got to be the most simple coding I've seen !

I'm sure all those that all of a sudden stop tracking on other networks (recently: Easy Car on TD) use similar simple code.

Ben.

I did get some sales through more th>n and the order id says "ORDER_ID" I presume we still get paid for these ?

I'm really trying to be positive here but no doubt I'll get another boll1cking for upsetting the networks. Anyhow, on the 18th JohnnyMaher said

"<span style="color:fuchsia;"><strong>Sorry for the disruption so early on in the program.
It's only a tiny problem that will be sorted very quickly.
Basically the order id is not coming through off their backend so More Th>n's IT dept are sorting it out.

Will let you all know by this forum once it's been righted</strong></span>."

So, logged in to my DGM2 account today to see that More Th>n are now marked as active in my list of merchants BUT they're still on the suspended merchants list and we haven't been notified on this board that they're now back ????????

I really do appreciate that we are trying to build good relationships with the networks but surely they've got to play the game as well. Are More Th>n active again....if so why isn't the DGM2 site updated to reflect this, and why haven't we been told. If it's still suspended why is it shown as active on my list of merchants.

Incidentally, Pericom did you get more than one pending marked as "Order_Id" because I only had 1 sale of motor insurance and would have expected about a dozen more from the number of quotes. Why have I got this gnawing feeling that order id is a unique key and duplicates aren't allowed. Incidentally, did you get an answer from DGM2 to your question above?.

Ross12 I have a sneaky suspicion your right as I havent had any more pendings from More than since I had that one More than and I think that DGMs automatic duplicate ID removal system is removing my sales.

I know I sent them loads of quality vistors since then and would have expected more sales... hope we get some kind of compensation for this.

Hi,

More Th>n went live yesterday but in order not to jump the gun, I gave it a day to ensure all was ok.

It is now working so go for it.

jm

I got a sale today.. looks to me like DGM missed a load of sales during the suspension.