COLD RESPONSE from DGM on Affiliate Payments and Communication

[gunneradt]

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The failure of a network raises an interesting point.

Merchants don't pay networks instantly as we all know. This means that if a network goes under, part of the commission due to affiliates will not have been paid by merchants.

Is that commission not still payable or do the merchants get to keep the unpaid commission?

dgm merchants not switching to other networks quickly enough for my liking.

whats going on? is dgm still trading or do we wipe everything dgm and its merchants?

surely it's a simple question to answer

[millionpoundlake]

Had a sale posted on the interface for yesterday - Something is still working!

Rob

[leec]

whats going on? is dgm still trading or do we wipe everything dgm and its merchants?

Reading the letter from RSM Tenon that came this AM, it states the company Dealgroupmedia (UK) Limited is still trading.

If you keep your links up however is a risk you might want / not want to take.

Like many we have lost enough as it is from DGM going into Admin, so all our links have been removed from our sites.

[MikeCartwright]

Like many we have lost enough as it is from DGM going into Admin, so all our links have been removed from our sites.

I have removed by links to (even before receiving the photocopied letter from the administrator this morning!).

That said I still like to torture myself by logging to the DGM website each day and watch sales still tracking which I'm confident I won't receive the commission for...<sigh>

[MikeCartwright]

In light of DGM recently going into administration we are currently looking at working with a new Affiliate network and we hope to have a communicaton out within the next week or two giving full details of the chosen network plus commission rates etc.

Please bear with us through this testing period - I'm sure you will appreciate the work involved in getting this set up as soon as possible!

Wahey! That's good news...will that be a direct to affiliates communication (email?) or general announcement on here? (hope you use Fusepump for the feed to!).

[Hero]

dgm merchants not switching to other networks quickly enough for my liking.

give merchants a bit of time - this was as much a shock to them as it was for affiliates. It takes a bit of time to discuss with other networks, decide on commercials and get integration under way. It's not as straight forward as affiliates swapping links to another network or another retailer unfortunately

[IntroSites]

Reading the letter from RSM Tenon that came this AM, it states the company Dealgroupmedia (UK) Limited is still trading.

Well they may be collecting money from merchants but they sure as hell aint paying affiliates

And i havn't got a letter / email / telegram from anyone confirming whats going on, im disgusted as i have generated a LOT of sales since all this started

[Mogga]

Is that commission not still payable or do the merchants get to keep the unpaid commission?

If it's been paid, it's the receivers to deal with and if it's not been then I suspect they try and rake it in ...

I would assume to get nothing and then if you do get something it's a bonus.

I have a vague memory of having to make a note of it for the accountant last time a company went bump = and to have a note of how much was owed.

[jonsp]

No but the idea that account management is an optional extra or somehow the cause of these problems is seriously misguided. The fact is that the network market is very competitive. The average override for large clients has been cut and cut for ages, networks are already operating at low margins in many cases. The problem with bashing network staff as a whole (of course there are good and bad as in any organisation) is that when things are working fine you don't notice and you don't see the hard work that goes into making sure that:

- Your product feeds are up to date and not full of gibberish
- Your commissions get validated in a timely fashion
- The tracking code that was installed during the installation works and works consistently
- Organised criminal gangs don't flood merchant accounts with fraudulent transactions causing them to close the programme
- Creative is up to date and doesn't contain URLs, phone numbers.

etc etc

Fair points. By the same token I'm sure the networks don't see the hard work that goes into building websites and generating sales. Hopefully that covers the mutual appreciation

In terms of account management I've sent 2 emails to a well known network this month asking quick/simple questions. Both got no reply - presumably these emails were read but ignored.

My commission on this network is only £375 so far this month so I realise the network over-ride isn't enough to cover the cost of an account manager's time to write a reply. Fair enough, in which case why not send an automated email saying something like we got your email but you don't make us enough money for it be worth our while replying sort this out yourself. Then I would sort it out myself without wasting time expecting a reply - that would be account management

I'm sure you guys are doing a great job with all the stuff you mentioned above. Does make you wonder why a network could go bust - somebody did something wrong

[john-pp]

Is that commission not still payable or do the merchants get to keep the unpaid commission?

The administrators will chase merchants for any outstanding payments due to DGM and the merchant is obliged to pay them but these won't come your way... as I stated previously the admins take their fees out first then any secured creditors get priority over staff then unsecured creditors such as affiliates will get to share the rest.. which you can bet your last penny will be a big fat ZERO!

[JD_Williams]

Wahey! That's good news...will that be a direct to affiliates communication (email?) or general announcement on here? (hope you use Fusepump for the feed to!).

We will communicate via email to as many affiliates as we have email addresses for, on this forum and also via our new network (once appointed).

Please rest assured that we are trying to get the JD Williams affiliate program up and running with a new network ASAP.

[befuddle]

Can anyone please advise on what I would practically need to send to RSM Tenon Recovery by 29th July?

The letter asks for 'a copy of your standard terms and conditions of supply of goods' and 'evidence that the Company accepted such conditions' amongst other things.

I don't have the above, that I know of but I've three unpaid invoices in their Payment Summary reports pages.

Cheers,
Ray

[John Jupp]

Can anyone please advise on what I would practically need to send to RSM Tenon Recovery by 29th July?

The letter asks for 'a copy of your standard terms and conditions of supply of goods' and 'evidence that the Company accepted such conditions' amongst other things.

I don't have the above, that I know of but I've three unpaid invoices in their Payment Summary reports pages.

Cheers,
Ray

If it's still up then the DGM Affiliate Contract. I have a copy (pdf) so email me if needed as I can't see how to attach a pdf here unless I host it.

[befuddle]

Got it cheers. There's a link to it at the foot of the page once logged in.

[gunneradt]

it f**ing really annoys me that affiliates have to do anything. We are owed the money - why do we have to send them anything?