Vodafone Suspended until 1st September

[Jon]

From DGM:

Dear Publisher,

Please be aware that the Vodafone program has been temporarily suspended. This is due to the program reaching its maximum cap for this month.
If you are currently promoting the Vodafone program we would advise you to pause all activity until the 1st of September.
On the 1st of September, you can immediately start all activity for Vodafone.
Thank you for all your cooperation.

____________________

Are they having a(nother) laugh?

No warning that the cap is nearly reached - just stop now, it's there. And at 5 to 6 on the Friday of a Bank holiday weekend?!

And they expect all links to get taken down then put back up in 2 more working days time?

I'd be rolling around laughing if this wasn't so poor!

(And this is besides the still unresolved issue of "duplicates")

[Matthew Wood]

I really really can't understand this!

For those that received an email re Vodafone reaching its 'maximum cap' for the month.

Why not:

- Predict the rate of leads coming in
- Send an email well before this reaches zero
- NOT send an email on a bank holiday friday at 6pm stating that its been suspended until the 1st of September

Does this program have an account manager? why has this happened?
I dont promote vodafone, so should I be commenting? but I'd be pretty annoyed about this if I was running a newsletter or giving vodafone some serious coverage on my site over the weekend.

This sort of thing surely shouldn't be happening in 2005?

/rant over

Matthew.

p.s I'm really trying to stay positive at the moment but this type of thing makes it so much harder for me to do so.

/see you tuesday.

edit: I merged this thread as Jon posted at the same time..

[bazza1603]

Hi

What utters ****************************************

Thank you for the notice, One minute (Tuesday) I have DGM on the phone wanting me to Promote Vodafone and next minute it suspended. I am just glad I didnot listen to them as I was busy removing Dialaphone links.

What the hell is going on at DGM. Surely DGM must have some advance notice about Capped limitings being reached.

Surely it would not be hard to send a Warning email saying that suspend may happen this month.

DGM cannot get anything correct at the minute. DGM really are clueless at the minute and are managed to damage my business this month.

Thank you DGM for managing to screw the start of my weekend up....

Barry

[mobiles4everyone]

Unbelievable.

The only reason I'm hanging on with DGM is that I have clients who need the vodafone.co.uk links. Onestopphoneshop is now on Affiliate Future paying £20 per app plus bonuses. I'm just waiting for Vodafone to jump ship and I'll be saying farewell.

BTW. I also got the call with "good news" that I had been given permission to bid on the word Vodafone in my PPC advertising. Was then told I would have to open a new DGM account and would only get £15 per application instead of the usual £21 - didn't quite understand the incentive there.

[UKOffer]

Originally Posted by mobiles4everyone BTW. I also got the call with "good news" that I had been given permission to bid on the word Vodafone in my PPC advertising. Was then told I would have to open a new DGM account and would only get £15 per application instead of the usual £21 - didn't quite understand the incentive there.

A few merchants are doing this already. The logic is that by using a closed ppc group they/you can keep the ppc costs way down. Therefore to incentivise you to push the generic terms more you get a higher cpa from traffic coming though generic ppc links or from your site via SEO.

[Mogga]

Originally Posted by mobiles4everyone Unbelievable. Onestopphoneshop is now on Affiliate Future paying £20 per app plus bonuses.

Where?
I can't find it

[qwerky]

It is worrying that a sale via an affiliate is so unprofitable that you need to cap your losses for a couple of days, as i wouldn't have though August Bank holiday would see a huge boom in volume.

I guess it could help if they updated the amount of sales they have left through the month, though its not so easy for an SEO affiliate turn on and off pages, just end up giving away free customers for fear of losing page position or killing links.

[Dynamoo]

Oh for *heavens* sake. What sort of company *doesn't* want more business?

[EyeOfTheTiger]

Ha ha ha

Mum, can you get me another Diaper, I have just pissed myself with laughter.

Thank heaven for onestop on affiliate future. I have just finished changing all of my links from dgm to af, and having binned dialaphone earlier on, there is now nothing (I repeat NOTHING) for me to promote on DGM. Vodafone links will now come down and stay down, and I shall NEVER use dgm again!

All in all with me removing dialaphone and onestop from them to other networks they will be losing over £700 a month in override from me and rightly so, they have done nothing in my book to even deserve £7!

Another master stroke by the folk at dgm.

P.S. I never got the email as well. Thanks to the forum for yet again keeping people in touch where dgm fail to do so.

Mike

[drivetowin]

At a guess I would say the Vodafone account is being run by an agency and not by Vodafone directly and it is the agency which has run out of budget cos it doesnt know it's a*** from its elbow.

Come to think of it, not knowing your a*** from your elbow seems to be key requirement with DGM at the moment.

[Jon]

You'll just love the reply I got to my emailed comment that this was "incredibly poor programme / affiliate relationship management":

> The Vodafone campaign has an ongoing cap which is renewed on a monthly basis. We have been monitoring it closely on a daily basis to ensure that the cap will not go over for this particular month, August. This has showed us that the cap is very close to being reached, so we advised all publishers to cease any activity until the cap is renewed on the 1st.

> An early warning was sent out purposely to ensure that publishers did not make any sales that would force the cap to go over.

> I hope this clarifies the situation a bit more.

> As mentioned previously, a new cap will commence on the 1st September. Please bear in mind that if the cap is close to being reached again, an email may be sent from us to advise publishers accordingly.

Monitoring closely? Daily basis? Early warning?! Words fail me (which makes a change!).

Perhaps someone from DGM would care to explain how and why they think this situation has been well managed?