Interesting Information from DGM MD

[Mc661]

Found this on ADVFN, cut ann pasted into notepad and now ive lost the link.

This is one of the users on advfn posting, must make it clear its NOT my post on advfn.
" PS I spoke with Adrian Moss this morning, and whilst he acknowledges that new systems may cause problems, not always with the system itself, but sometimes with the operators not knowing their way round the system, one of his major clients is "over the moon" with the new system. He remains focused and confident."

So its our fault that DGMPro is cr*p?? Doesnt help when your staff also admit the system behind the scene's doesnt work either (and yes 2 members of staff have admited that to me as well).

[loquax]

but sometimes with the operators not knowing their way round the system

Well I can find my way round the system and can safely say it's the most inept affiliate system i've ever used.

Not designed for affiliates, not properly beta tested, not good enough! Not much more to say!

Jason

[Qui Gon Jinn]

Ok Guys .. Please organise an orderly queue for the tongue lashing.

[Supercod]

Originally Posted by Mc661 "but sometimes with the operators not knowing their way round the system"

Clearly that should say "but sometimes with the programers not knowing their way round the system".

[wwwb]

quote from Trisha something along the lines of "whenever you point at someone else, there are always more fingers pointing back at you"

Jude

[loquax]

over the moon

So other than Kat Slater - who's over the moon?

Jason

[Mc661]

found the link on ADVFN to back it up. (post ID 1604)
http://www.advfn.com/cmn/fbb/thread....4378&from=1604

Other interesting stuff:-
(post ID 1599)
http://www.advfn.com/cmn/fbb/thread....4378&from=1599
I believe that any problems will be sorted out. DGM have invested a large sum in dgmPRO, (" Over the last 12 months, the Group invested approximately £1,000,000 in dgm's IT software and infrastructure"), and will ensure it will work. Affiliates can move around from one network to another, as well you know.

Sorry for external links, plus you need to be registerd with ADVFN to read them, but ive posted the texts here anyway

[mdrussell]

Very interesting to hear that as experienced affiliates we cant work it but we have no problems working our way around other networks and the old system.

The new interface shows programmes that arent live and when you speak to them they say oh that shouldnt be there.

I think that was a bad comment by Adrian(assuming that he did say that) and seems a good way to further annoy affiliates, who are already feeling let down by the new system as Loquax says it doesnt seem to have been tested at all.

Will be very interesting speaking to DGM next week at the get2gether.

[Fraser]

but sometimes with the operators not knowing their way round the system

http://www.answers.com/operator&r=67

op·er·a·tor (ŏp'ə-rā'tər) pronunciation
n.

1. One who operates a machine or device: a switchboard operator.
2. The owner or manager of a business or an industrial enterprise.

[stevenm]

LOL...Nice find Fraser!

Steven
--
Teddy Bear Hugs
http://www.teddybearhugs.co.uk

[eliteshops]

Ha

so now we know where DGM's lack of customer care, its not our fault and crap ideas come from

Its the man at the top

This is the guy who is currently bringing DGM to its knees, blaming us

And one merchant is over the moon... what about the other 150?

Finally, how can we operate a system that does not work.. I mean my daughter can drive my car when it is not switched on

[Qui Gon Jinn]

I am surprised that a sweeping comment like that would be made about publishers - if it was at all - as we are going on hearsay. I recollect something similar a few years back which was actually said & wasn't too well received.

However, admittance of a totally inadequate system would have been a lot more palatable than trying to impress upon experienced affiliates, publishers & entrepreneurs (or all three) with suggestions in writing or verbally that other affiliates consider it the next best thing since the invention of the wheel.

"you can fool some people some of the time, but you can't fool all the people, all the time"

Together, with comments about everything tracking and/or reporting fine does raise considerably doubt with regard to the integrity of any comments made by dgm - past, present or future.

If affiliates /publishers / entrepreneurs & even merchants lose trust & respect in a network, what footing does that place the network on? Albeit the effect maybe only short term. Resulting from a sequence of events & issues over 2005.

I remember earlier this year / late last year a number of affiliates clammering to buy shares in dgm. How many of those / us now still retain some or all of them as part of our portfolios?