When do DGM pay their affiliates?

[kylah16]

Hi, I was under the impression that DGM paid their affiliates on the 15th of every month but having checked my payment report there is no invoice for this month when I have several hundred pounds in commission validated.
Can someone explain to me how their system works?
Thank you in advance.

[HelenMarie]

Hi Kylah16

We do make payments on the 15th of every month and all bacs payments were made on 15th May and remittances sent out by post. The invoicing on the system takes a few days to update so this should be reflected in dgmPro on Monday.

If your reports have still not updated on Monday let me know and I will chase this up for you.

Thanks,
Helen

[kylah16]

Thanks for clearing things up Helen!

[kylah16]

The invoice still hasn't been added. Can anyone else confirm that it has updated for them?

[HelenMarie]

Hi All,

The payment report was due to be updated today but has been delayed for reasons out of my control unfortunately. The report will be updated tomorrow however but I apologise for the inconvenience caused with the delay.

If there is anything I can help with in the meantime please let me know.

Kind Regards,
Helen

[jd77]

And when do DGM technical support respond to their affiliates?

I've mislaid my login details and contacted DGM on the email they suggested on their website around 24 hours ago.

Tick tock tick tock DGM.

[HelenMarie]

Hi jd77,

We have just responded to your request. Apologies for the delay but we only received your email at 7pm last night so there may have been a delay with our email server.

Please contact me or the affiliate management team if you have any problems.

Thanks,
Helen