danieltay goes on a rant about TD

[Ste]

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To be honest I think he has a point on this score –

1) Never answer your email (Can't be bother).

I have never had a reply back from them yet via a support question I have asked.

[axod]

You're still ranting. Try reading your posts back to yourself

I agree that some networks support is lacking, but I just don't use those networks as much. Simple as that. There are some very good UK networks with excellent support. webgains, affiliatewindow, affiliatefuture, buy.at, clash, primeq to name a few.

The US has a flair for 'customer service', but it's a double edged sword. Maybe they've taken it too far. I just find them very 'false' and insincere sometimes. When they say "have a nice day", or thank you for packing your own bags at the supermarket....

Disappointing!

It seem people in Uk don't get it or perhaps my English is real bad.

I do not expect 24 hours, but at least when you answer a question , you really make an effort to do it at the very least.

The buy.at case is just an example.

Let me take another instances of my experience with dgmpro.

They have been lacking as well. Do not respond to me for weeks. Did I shoot them at the bottom directly?

No! I raise my concern, tell them nicely the difficulty I'm facing and hope for improvement and a little bit urgency.

Sidenote : I did the same with TD support as well.

And do you know what I got from dgmpro? They do respond postively, giving me some assurance. And thus far, they've been excellent. At times, they respond within minutes(this is more like US culture of excellent).

Sidenote : But the TD support does not do anything at all to improve their service. Same old lacking, can't be bother.

It is normal for support team to be lacking at times. But they do respond postively when you tell them your concern.

But this TD support team is exceptional well in maintaining status quo, they won't even budge, they sit still, they are in-charged, they are more powerful than the ceo.

In my 10 years of experience, the only way to wake this type of support team up is to knock hard on their heads. Too bad, they are too powerful in TD that even the ceo have to oblige and agree bad service is a norm in TD.

Otherwise, how could the support team in TD has been lacking for 18 months long as reported in this forum?

This is an excellent record of continuous slacking in service industry, worthy of a Guiness Book of Records award.

[danieltay]

To be honest I think he has a point on this score –

1) Never answer your email (Can't be bother).

I have never had a reply back from them yet via a support question I have asked.

Thanks, finally someone in the same frequency.

But there is one exception. You keep emailing them on the same subject, at least twice, and then you could be lucky, like striking lottery.

But do not go overboard, you would be given a "pest" status and treatment and you could get yourself kicked out.

Pity! World class brand like Amex in the no class customer support like TD. Shame indeed!

[drivetowin]

When will you wake up and smell the coffee - I don't know how many times you need to be told this.

If you are rejected from a TD programme it is the MERCHANT who rejects you and not TD.

So whichever credit card programme it is you have a gripe with, take it up with them rather than TD.

To be fair to TD, support staff are there to provide support, they are not there to take abuse. I used to work in a customer support department and my advice to my staff was very clear - if anyone is abusive to you, ask them to stop being abusive. If they are still abusive, simply put the phone down. No one is paid to take abuse and no one of us has the right to give it out.

[danieltay]

You're still ranting. Try reading your posts back to yourself

I agree that some networks support is lacking, but I just don't use those networks as much. Simple as that. There are some very good UK networks with excellent support. webgains, affiliatewindow, affiliatefuture, buy.at, clash, primeq to name a few.

The US has a flair for 'customer service', but it's a double edged sword. Maybe they've taken it too far. I just find them very 'false' and insincere sometimes. When they say "have a nice day", or thank you for packing your own bags at the supermarket....

Agreed axod!

I would never want to return to TD at all.

But unfortunately TD is the only one running the credit card programs for Amex, Natwest, GM Card and RBS.

Anyway, I'll live with it. It's the merchant loss.

That is why I am calling for the merchants in UK to abolish the monopoly status to a single network.

It is sad to know people like TD will never learn unless you teach them a lesson. And the best one is to totally abandon them. Find other networks running the same program.

And hopefully, the merchants in UK open their eyes and start distributing their rights to other networks as well.

[1st Stop]

Daniel

instead of going on and on and on, why dont you concentrate your energies elsewhere?

If i wrote a rant about programs that i had been rejected when others who operate similar sites where accepted, i wouldnt have any time left in the day.

Instead of moaning about the decision and blaiming customer support issues, put your effort into another program and make them see what they are missing.

Ive worked with Tradedoubler for years and dont have any issues.

HOWEVER

In light of the comments you have made, the only person who looks a laughing stock my friend is you.

Just 1 piece of advice: Get up and Get on!

[adrian]

This is much better than an episode of Home & Away

[pricethat]

ok he did it, TROLL, TROLL, TROLL

[danieltay]

When will you wake up and smell the coffee - I don't know how many times you need to be told this.

If you are rejected from a TD programme it is the MERCHANT who rejects you and not TD.

So whichever credit card programme it is you have a gripe with, take it up with them rather than TD.

To be fair to TD, support staff are there to provide support, they are not there to take abuse. I used to work in a customer support department and my advice to my staff was very clear - if anyone is abusive to you, ask them to stop being abusive. If they are still abusive, simply put the phone down. No one is paid to take abuse and no one of us has the right to give it out.

Hello, I've woke up!

This is no longer about program approval, this is about support issue.

Yes, the merchant reject me, I got it.

Did you read that I do not abuse them in the first place? It is the support people invite me to abuse them by the way they handle support issues.

The support staffs in TD do not deserve any protection. They should have been fired long time ago. It is the fault of TD ceo for keeping his eyse close.

And I don't say I've the right to abuse them. This is merely my preference to treat a support people who go to work in sleep. And yes, I am wrong.

[danieltay]

Daniel

instead of going on and on and on, why dont you concentrate your energies elsewhere?

If i wrote a rant about programs that i had been rejected when others who operate similar sites where accepted, i wouldnt have any time left in the day.

Instead of moaning about the decision and blaiming customer support issues, put your effort into another program and make them see what they are missing.

Ive worked with Tradedoubler for years and dont have any issues.

HOWEVER

In light of the comments you have made, the only person who looks a laughing stock my friend is you.

Just 1 piece of advice: Get up and Get on!

I am not moaning, rant or anything.

Too bad you guys think that way.

I am just trying to improve the situation here. You are a rare breed for saying the TD support is good. You strike the lottery.

Thanks for your advice. By the way, I do not abandon my work.

I guess the title of this post is misleading... "danieltay goes on a rant about TD"

It was something else at first but the moderator change it.

[1st Stop]

For goodness sake how many more times.

I have known disertations to have less content.

[andysears]

No wonder they 'Go to work in sleep' ... from reading all these posts. Are you on a sponsored forum post? If I spent that amount of time with customer services each time I had a gripe it would be a full time job. Most customer services are poor get used to it.

[loquax]

Daniel, you've made your point (well more than made your point), but this endless tirade isn't constructive. You need to calm down, reflect upon matters, and perhaps assess if your role in this situation could have been better.

Perhaps when the dust has settled, you can then take up your issues with TD directly in a professional and reasonable manner.

Jason