Just wondered what your opinions are on refunds?

[JayFCF]

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I personally think this is pretty clear cut but just wondered if I am thinking out of turn.

I recently purchased some leads where the rejection policy clearly stated one of the reasons for rejection is "No contact"

Of these leads a few were definately no contact and after the allocated time I submitted the leads as returns. So far so good or so I thought.

After a lot of arguing and tons of emails being sent back and forth I received the replacements and thought everything was ok.

The leads I was sent as replacements had call back times that were due before I had recceived the lead. For example call back at 10am today although I never actually received until 1pm. With the call back times already missed I thought I'd call them anyway to find again I couldnt get hold of the leads :-(

As you can imagine I saide to the supplier I am not happy that I still cannot contact any of the leads and said they were more than welcome to call the leads to see if they had any joy in recontacting.

I tell all of my suppliers that at anytime they can contact my rejections to see that the reason I give is the truth.

The response I got was a little short of "you've had your replacements now get stuffed"

My understanding is if you reject a lead that gets replaced with another rubbish lead you're in your right to replace it.

Am I missing something and the actual written rule is one replacement then tough?? It seems to be a case of we've had your cash thanks a lot.

Im not mentioning names but the person(s) now who they are. Already I have deffered two big orders from them from friends of mine so we'll see who's worse off in the long run.

In a market thats collapsing we all should be working together and not doing everything in our power to screw each other up. Money is tight for everyone and a bad deal can seriously jeopardise someones business.

Shame on you mr affiliate/lead generator/call centre guy. Im not sure what you do apart from ripping me off :-) I will continue telling every new person I speak to also.

[AllanJames]

Drives you mad when a supplier (of any service) fails to perform doesn't it.

I have two rules:

No phone number provided - don't buy, move on
Fails to perform - move on, life's to short.

Cheers,
AllanJames
(the StartBusinessMentor)

[mikewild12]

I personally think this is pretty clear cut but just wondered if I am thinking out of turn.

I recently purchased some leads where the rejection policy clearly stated one of the reasons for rejection is "No contact"

Of these leads a few were definately no contact and after the allocated time I submitted the leads as returns. So far so good or so I thought.

After a lot of arguing and tons of emails being sent back and forth I received the replacements and thought everything was ok.

The leads I was sent as replacements had call back times that were due before I had recceived the lead. For example call back at 10am today although I never actually received until 1pm. With the call back times already missed I thought I'd call them anyway to find again I couldnt get hold of the leads :-(

As you can imagine I saide to the supplier I am not happy that I still cannot contact any of the leads and said they were more than welcome to call the leads to see if they had any joy in recontacting.

I tell all of my suppliers that at anytime they can contact my rejections to see that the reason I give is the truth.

The response I got was a little short of "you've had your replacements now get stuffed"

My understanding is if you reject a lead that gets replaced with another rubbish lead you're in your right to replace it.

Am I missing something and the actual written rule is one replacement then tough?? It seems to be a case of we've had your cash thanks a lot.

Im not mentioning names but the person(s) now who they are. Already I have deffered two big orders from them from friends of mine so we'll see who's worse off in the long run.

In a market thats collapsing we all should be working together and not doing everything in our power to screw each other up. Money is tight for everyone and a bad deal can seriously jeopardise someones business.

Shame on you mr affiliate/lead generator/call centre guy. Im not sure what you do apart from ripping me off :-) I will continue telling every new person I speak to also.

Hi
I could nt agree with you more, The industry does not need quick fix, short term suppliers who are too busy taking the money without honouring a sensible returns policy. It affects everyone when suppliers do this, I m not sure they deserve your silence although I do understand it. Name and shame them then hopefully they ll leave the industry to Suppliers who look after their clients.

Regards

mikewild12

[JayFCF]

Hi
I could nt agree with you more, The industry does not need quick fix, short term suppliers who are too busy taking the money without honouring a sensible returns policy. It affects everyone when suppliers do this, I m not sure they deserve your silence although I do understand it. Name and shame them then hopefully they ll leave the industry to Suppliers who look after their clients.

Regards

mikewild12

I set up as a reseller a while ago and due to being in the idustry a long time I had about 10 buyers in less than two weeks. Unfortunately due to choosing wrong suppliers along the way I soon lost the trust in just about every one of the buyers. It is gutting really :'(

Shame on the fly by night suppliers that carry the motto

"Its easier to find a new buyer than it is to keep an existing one happy"

Do these suppliers not realise that eventually there name will become dirt?

Or is that why so many of them rebrand every month??

Its a joke