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I take it you sent google a nice email ?
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LOL, well I did send Google an email, but bit my tongue and was polite, and asked what the problems were with the site, and explained if they could let me know what needed to be done to get the site up to their standard I would it.
However, all I got was a canned response, referring me to the FAQ's which are no help whatsover. It said to reply to the email if it hadn't answered my questions, so I did, but got no response.
I have to say their customer service is terrible. I got a very snotty email a couple of months ago asking why I had dared to do a chargeback on credit card for an adwords bill. It wasn't business like at all, and had a really nasty tone. The email wasn't meant for me however, when I read it again I found it was for a totally different adwords account, nothing to do with mine. I sent back and email explaining it had nothing to do with mine, and asking for an apology, but again got no reply.
I`ve always had a lot of respect for Google, but this is rapidly diminishing.
It seems to be the same with all big companies, they get to a certain size and then don't give a toss about anyone, and their customer service becomes none existant. They think that they rule the world and are too big too be toppled, but this isn't the case, you only have to piss off enough p