Thread: Greasy Palm Chargebacks

Mogga,

It's just my reports getting upset by me manually importing duplicate sales into the system.

Find a sales thats marked as a chargeback and note the order ID. Now scroll back up your sales list (or use 'edit'->'find' on your browser) and you will find that same order ID is already listed and correctly credited.

Why has it done this?

After the temporary server outage we had last week I reposted all the sales transactions to be sure that every past sale was in the system.

In doing so the system recognised the duplicated orders but created a new line listing for them with a value of zero.

End result, I've caused you confusion with the reports but all your sales are intact and correctly reported

NB. Of course *some* of those chargebacks could well be genuine reversals - if products are returned to merchants then the order amount will be adjusted accordingly.

Hope that makes sense but feel free to drop me a drop.

Neil Durrant
GreasyPalm.co.uk

Tel: 01322 520874

Aha, That makes sense.
thanks

<blockquote><strong><em>Quote:</em></strong><hr>Hope that makes sense but feel free to drop me a drop.[/quote]

You forgot to tell us what you wanted a drop of. I'm sure some of us here will be willing to help if you let us know :rollin: