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  #1 (permalink)  
Old 10-10-03
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  Smartengine Fails

Has anyone else got a higher number of failed sales this month from Smart Engine... I've had more this month than the whole of last, and almost the same amount as August.

Sales are slower than usual (well non existent this month) and although today has shown an upturn, the number of fails vs sales is particularly disappointing at the mo.

Jason
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Old 10-10-03
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From 5,333 Unique Visitors , I had 1 sale which failed so far this month.

Dobie duck
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Old 10-10-03
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watcher is an unknown quantity at this point
Can't boast the traffic that Aquanukes got (git !), but I've had plenty of validated sales. Already beaten last month and that wasn't bad either.
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Old 10-10-03
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Qui Gon Jinn is on a distinguished roadQui Gon Jinn is on a distinguished road
August UV 4723 : 9 Lead : 9 Passed
September UV 2743 : 1 Lead : 1 Passed
October UV 1002 : 3 Lead : 2 Passed : 1Pending
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Old 10-10-03
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I'm the same, I was worrying it was just me. I've only had 2000 UV's but not even a sniff of a lead so far (which has gone from 2 months ago getting a lead every 200 and a sale every 300 UV's and I was also sending more UV's too)

August UV 8,894 : 40 Lead : 28 Passed
September UV 3,759 : 8 Lead : 6 Passed
October UV 1988 : 0 Lead : 0 Passed

Seems strange the way it's changed!!!

Cheers
Wardy

Last edited by Wardy; 10-10-03 at 09:33 PM.
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Old 10-10-03
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Hi guys,

Nothings changed our side. Wardy I am sure we got to the bottom of the drop off in your traffic, do you think the lower conversation rate might be down to that as well?

Credit checking levels are set by the networks, we have no control over them. A lead would only show up as a fail if the customer fails the credit check by the network.

Loquax, try pushing a different network harder as the credit check levels are different on each network. If you would like to drop me a mail, I'll see if I can point you in the right direction, same goes for anyone who has any further questions, feel free to contact me, Russell or Steve. And we will look into your traffic to see if we can spot a problem!

It could be some of you guys are generating more student based applications this month, as students have gone back to Uni etc, and it can be more difficult to pass credit check etc? (we have seen an increase in student orders over the past 3 weeks)

Cheers

David
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Old 11-10-03
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corgan is an unknown quantity at this point
I'm getting very high failures too, I usually get about 20% failures which I thought was high anyway but this month its at 50%, 6 passed, 6 failed and 2 pending from 6,548 visitors, I'm sure something must have changed or something must be wrong.
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Old 12-10-03
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chrisk999 is an unknown quantity at this point
I've got a slightly higher number of failures than normal too, but I'm sure it's just a seasonal variation. (50 leads so far this month, 19 failures).

Just wait until later in the year and all will be fine... (fingers crossed optimistically )

Cheers,

Chris
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Old 13-10-03
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Some seasonal variation...

Failures are now at 69%!

Sales are at 0%

Pending at 31%

Jason
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Old 15-10-03
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richardc is an unknown quantity at this point
There definately seems to be a problem with Smart Engine, we were getting a good conversion rate at the beginning of the month but we haven't had any leads, pending leads or even fails for the last few days but it is showing a healthy number of new unique visitors.

Have tried contating Russell and Steve at Fonetastic but there are not taking any calls!
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Old 15-10-03
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stevesa is an unknown quantity at this point
  Smartengine

Hi Richard, dont know why you were not able to get thru to me but my direct line is 0114-2250311, feel free to call me to see if we can get your click to sale conversions up,im Here from 9am(with coffee) to 5pm, if im on the phone then please leave a message and i will call you back

Steve
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Old 16-10-03
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tomtomtomtomtom is an unknown quantity at this point
  same

Yep

Was going to mention it at the begining of the month as it was worst then. Now it seems to have leveled out to about the same % deletions as last month but...

overall a poor performer and it seems so far it isn't the star program it looked like. Loads! of visitors, few sales. Seems like they will slowly get promoted less and less by me and maybe drop off my sites.

Average about 3p per visitor to them.

A shame.
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  #13 (permalink)  
Old 16-10-03
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I have to say that things have picked up a bit for me this last 5 days.
I've had 5 leads (2 confirmed, 3 deleted) in the last 5 days compaired to 0 leads up till then and the last one before then being on the 15th of last month (so just short of a month with no leads for me).

I do know