Smartengine Fails

loquax · 10-10-03

Has anyone else got a higher number of failed sales this month from Smart Engine... I've had more this month than the whole of last, and almost the same amount as August.

Sales are slower than usual (well non existent this month) and although today has shown an upturn, the number of fails vs sales is particularly disappointing at the mo.

Jason

Aquanuke · 10-10-03

From 5,333 Unique Visitors , I had 1 sale which failed so far this month.

Dobie duck

watcher · 10-10-03

Can't boast the traffic that Aquanukes got (git !), but I've had plenty of validated sales. Already beaten last month and that wasn't bad either.

Qui Gon Jinn · 10-10-03

August UV 4723 : 9 Lead : 9 Passed
September UV 2743 : 1 Lead : 1 Passed
October UV 1002 : 3 Lead : 2 Passed : 1Pending

Wardy · 10-10-03

I'm the same, I was worrying it was just me. I've only had 2000 UV's but not even a sniff of a lead so far (which has gone from 2 months ago getting a lead every 200 and a sale every 300 UV's and I was also sending more UV's too)

August UV 8,894 : 40 Lead : 28 Passed
September UV 3,759 : 8 Lead : 6 Passed
October UV 1988 : 0 Lead : 0 Passed

Seems strange the way it's changed!!!

Cheers
Wardy

DavidC · 10-10-03

Hi guys,

Nothings changed our side. Wardy I am sure we got to the bottom of the drop off in your traffic, do you think the lower conversation rate might be down to that as well?

Credit checking levels are set by the networks, we have no control over them. A lead would only show up as a fail if the customer fails the credit check by the network.

Loquax, try pushing a different network harder as the credit check levels are different on each network. If you would like to drop me a mail, I'll see if I can point you in the right direction, same goes for anyone who has any further questions, feel free to contact me, Russell or Steve. And we will look into your traffic to see if we can spot a problem!

It could be some of you guys are generating more student based applications this month, as students have gone back to Uni etc, and it can be more difficult to pass credit check etc? (we have seen an increase in student orders over the past 3 weeks)

Cheers

David

corgan · 11-10-03

I'm getting very high failures too, I usually get about 20% failures which I thought was high anyway but this month its at 50%, 6 passed, 6 failed and 2 pending from 6,548 visitors, I'm sure something must have changed or something must be wrong.

chrisk999 · 12-10-03

I've got a slightly higher number of failures than normal too, but I'm sure it's just a seasonal variation. (50 leads so far this month, 19 failures).

Just wait until later in the year and all will be fine... (fingers crossed optimistically

)

Cheers,

Chris

loquax · 13-10-03

Some seasonal variation...

Failures are now at 69%!

Sales are at 0%

Pending at 31%

Jason

richardc · 15-10-03

There definately seems to be a problem with Smart Engine, we were getting a good conversion rate at the beginning of the month but we haven't had any leads, pending leads or even fails for the last few days but it is showing a healthy number of new unique visitors.

Have tried contating Russell and Steve at Fonetastic but there are not taking any calls!

stevesa · 15-10-03

Hi Richard, dont know why you were not able to get thru to me but my direct line is 0114-2250311, feel free to call me to see if we can get your click to sale conversions up,im Here from 9am(with coffee) to 5pm, if im on the phone then please leave a message and i will call you back

Steve

tomtomtomtomtom · 16-10-03

Yep

Was going to mention it at the begining of the month as it was worst then. Now it seems to have leveled out to about the same % deletions as last month but...

overall a poor performer and it seems so far it isn't the star program it looked like. Loads! of visitors, few sales. Seems like they will slowly get promoted less and less by me and maybe drop off my sites.

Average about 3p per visitor to them.

A shame.

Wardy · 16-10-03

I have to say that things have picked up a bit for me this last 5 days.
I've had 5 leads (2 confirmed, 3 deleted) in the last 5 days compaired to 0 leads up till then and the last one before then being on the 15th of last month (so just short of a month with no leads for me).

I do know