Re: ticketmaster stats down?
I have been trying since the 11th Aug to get a response and received the following email yesterday:
Dear Ticketmaster Partner,
I'm writing to update you on the reporting issues that have experienced over the past week with the M3 platform and the current status.
On August 10 2007 we experienced issues with one of our harvest servers that is used to calculate summary statistics for reporting that resulted in the summary data being inaccurate. This error was identified and resolved on August 13 and required flushing the inaccurate data and regenerating reports from raw log data. At the same time, although unrelated, M3 were in the process of moving some servers and infrastructure to a new data-centre. In order to maintain redundancy during this move we made the decision to take any additional harvest servers offline to re-generate the report data.
I'm pleased to inform you that the data-centre migration is now complete and we are currently in the process of regenerating the missing statistics. We are aiming for these to be available for you to view and download by the close of business on Thursday.
I understand that access to these reports is important for you to run your business and for this we sincerely apologise.
Kind Regards,
Ticketmaster
Have checked my stats for Aug and the only day I have any stats for is on the 10th Aug '07. Is this the same for others??
Sounds like it could take abit longer than they expect !
Can someone post when they get their Stats back!!
Michael
Affiliate
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