Thinking of setting up a call centre

[caddyat]

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Have been considering this, but need an idea or push on what to do? who to supply? Where to get equipment from?

Any suggestions would be appreciated.

[JayFCF]

Hi,

The hardest thing about setting up a call centre is actually getting the leads. The rest is pretty straight forward.

If you want to do this really cheaply you can:

Buy refurbished PC's from ebay for about £125 each
Use an unlimited voip provider. Voiptalk is alright. I got 50,000 landline minutes for £252.99 a month
Advertise on gumtree for staff (its free)
Find an office that doesnt have a lease just one months notice.

Thats pretty much it.

In regards on what to supply try not to be a one trick pony.

Use products that work well together, for example all the different insurances as opposed to just life insurance.

Before taking the drastic action of setting up a call center find a decent buyer or two.

Explain that you want to start small but grow quickly, find out if they have the room to grow with you. Take on 1 or 2 staff to work the process and if that goes ok then increase the workforce.

Hope that helps a bit.

Cheers

[caddyat]

Thanks for the information. I am advertising for staff through our website. And have found a company which is elling pc's also. :tup

[f_t_claims]

Hi There

If you are still thinking about setting up a call centre please contact me.

I currently have an empty, fully furnished 10 seat call centre with room to expand. If you would like more information plrease contact me at

matt.barbor@ftclaims.co.uk

Many thanks

Matt