I'll always remember with great fondness the occasion in 2003 when I bought an ink cartridge (among other things) from Euroffice and sought to invoke their lowest price policy.
They tried to tell me that the policy didn't apply because I knew the item was available for less elsewhere before I placed the order. :eek:
They relented in the end, but it left a seriously bad impression and resulted in me shopping elsewhere ever since.
Sorry, James, but have felt like sharing that experience for a long time and just couldn't help myself from finally doing so.
Sorry to hear you had a bad shopping experience but I can assure you that our business has come a long way since then and we will match any price, regardless of whether you "shopped around".