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Thread: Support Tickets

  1. #1
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    Hi,

    Does anyone respond to support tickets? I have sent two tickets one dates 11/8/2011 & the other 15/08/2011 and neither of them have had any response so far?

    A previous ticket I sent took 2 days to reply to.


    David

  2. #2
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    Resolved now.

    Thankyou

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    Hi David,

    Just to confirm I have responded directly to your support ticket.

    Kind regards,
    Sarah

    Affiliate enquiries: 01603 697711
    Merchant enquiries: 01603 697722

  4. #4
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    Update to support request sent please respond.

  5. #5
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    Hi David,

    I have sent through an update to your enquiry.

    Kind regards,
    Sarah

    Affiliate enquiries: 01603 697711
    Merchant enquiries: 01603 697722

  6. #6
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    I sent a support request last week about joining restricted programmes. Was this the right procedure? And how long on average does it take to get a response?

    Maebellyne

  7. #7
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    Good afternoon Maebellyne,

    It was indeed the correct process to apply through the ticket system, as such I have picked this up and responded internally.

    Kind regards

    Affiliate enquiries: 01603 697711
    Merchant enquiries: 01603 697722



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