RBS - Another Sunday Morning

a4uforummember · 13-04-08

Dear Visitor
Our Quote & Buy areas have been temporarily suspended
in order to undertake essential maintenance - this will enable us to improve the service we offer you.
This may take a number of hours so please be patient with us.

Thank you.
Directline Website I.T Department
Churchill Website I.T Department
Privilege Website I.T Department etc

drivetowin · 13-04-08

Nice of them to tell affiliates :sigh:

lauriebred · 13-04-08

Apart from the fact that we had zero notice, could this maintenance not have been done after midnight when there's no business about? Of course not, that costs more money and there's only affiliates' earnings to consider. Amazing how many merchants tell us that it's all for our own benefit - no wonder I'm a cynic but OK, that's one more black mark to add to the record. This sort of cavalier attitude is just one reason why I wouldn't run a network for all the tea in China.

a4uforummember · 13-04-08

its not the first sunday morning this has happened.

no notice, no compensation, no apology. In fairness to Omg, they probably didnt know either.

But website maintenance, as we all know often leads to another issue, come next week we'll get an email from omg that says... 'after recent maintenance we have been informed by RBS that the tracking pixel was not put in place, this merchant will be suspended until this can be rectified'

... that's usually the way it goes... is it not? :-)

The_Imp · 14-04-08

Dear all

Thank you for your comments and suggestions.

Some RBS Insurance sites were down for maintenance early Sunday morning. This was due to take place only for a few hours after midnight, however, due to some technical glitches, the sites were not able to be restored until 11.50am.

Our sites occasionally have to be taken down for maintenance but it is very rare that this is ever outside the very early hours of the morning when traffic and sales are extremely low, and usually on a Sunday - our quietest day of the week.

We will of course be working with OMG to compensate affiliates for this downtime. It is likely this will be based on the traffic driven yesterday and the previous Sunday's conversion rate. If you are due compensation, this will be communicated to you in due course by OMG.

If you have any further questions about this, please feel free to contact myself or your account manager at OMG.

I can assure you that RBS Insurance do not have a cavalier attitude towards affiliate marketing. We have an experienced, dedicated in-house team to manage all our programs alongside OMG, we attend affiliate events, attend the AM Council meetings and regularly read this forum.

Any other tracking issues that have been present on our programs this year, we are working with OMG in the background to fix, and where compensation is due, it will be communicated by OMG.

Charlotte

lauriebred · 14-04-08

Thank you Charlotte, that sounds fair enough. Can I humbly suggest that if this matter crops up again we get a similar explanation for what's happened rather than a 'stock' message from an un-named person? Misunderstandings can ruin otherwise perfect business relationships and we affiliates can be a bit touchy where our incomes are concerned.