Dear all
Thank you for your comments and suggestions.
Some RBS Insurance sites were down for maintenance early Sunday morning. This was due to take place only for a few hours after midnight, however, due to some technical glitches, the sites were not able to be restored until 11.50am.
Our sites occasionally have to be taken down for maintenance but it is very rare that this is ever outside the very early hours of the morning when traffic and sales are extremely low, and usually on a Sunday - our quietest day of the week.
We will of course be working with OMG to compensate affiliates for this downtime. It is likely this will be based on the traffic driven yesterday and the previous Sunday's conversion rate. If you are due compensation, this will be communicated to you in due course by OMG.
If you have any further questions about this, please feel free to contact myself or your account manager at OMG.
I can assure you that RBS Insurance do not have a cavalier attitude towards affiliate marketing. We have an experienced, dedicated in-house team to manage all our programs alongside OMG, we attend affiliate events, attend the
AM Council meetings and regularly read this forum.
Any other tracking issues that have been present on our programs this year, we are working with OMG in the background to fix, and where compensation is due, it will be communicated by OMG.
Charlotte