Stale QED Product Feed

clint45 · 08-10-07

The QED product feed hasn't been updated since the end of July (2.5 months ago).

We've tried raising a couple of support tickets but no response so far.

graeme · 08-10-07

Both the QED and Miller Bros feed was updated today at around 3pm. We were concerned about the new feed the Merchant supplied to us as a number of products were removed from the feed so we waited to get confirmation that this was intentional and not a mistake in the feed they supply us. The good news is the new feed also has Sales Rank, so you can order products in order of best selling or can pull out top products based on this data.

clint45 · 08-10-07

Thanks Graeme that's great news.

And can I just check: has the problem that was preventing the feed from auto updating been fixed?

Debbie T · 09-10-07

Greetings from QED & Millers

With regards to this issue of our feeds I would like to say that we update these normally 2 to 3 times a day. These feeds are then sent out as and when. I am therefore slightly bemused at you finding them stale.

Secondly with reguard to the missing items - there was a business decision made to remove out of stock items off all feeds. This is something I am currently discussing with the management and as soon as I have any update I will let you all know.

Thirdly this is the first time I have had any queries regarding auto updating but am happy to look into this for you and again will feed back to you.

If there is anything else I can help you with just give me a shout - I am a newbie but will help however I can.

Kindest Regards

Debbie
QED & Millers Affiliate Manager

graeme · 09-10-07

Both the QED and Miller feeds are now updating correctly with us. The high number of products being removed from the feed (as Debbie pointed out above) tripped a fall-safe our end - in the past we have found feeds which overnight lose high numbers of products normally indicate an issue with the feed so we don't commit the change. But after confirmation from QED and Miller Bros about there decision to remove out of stock items we commit the change and future updates.