BouncyHappyPeople - suspended question for anyone

[ChristopherB]

I just received the email below from POR can Mark or anyone from Existem Affiliate Management Home give us some info on whats happening with this merchant. I pushed around 10-12k of sales in may and i've not been paid although my comissions have been approved (due for payment on the 11th of July)

I've never had a merchant be suspended before, will i still get paid? is it the responsibility of the network to pay me? im not sure how this works so can anyone help me here.

Dear Christopher, Merchant: Bouncy Happy People This Merchant has been suspended due to non-payment, we hope to resolve the situation shortly. Please can Affiliates pause any PPC campaigns or remove any links you have for this Merchant. We apologise for any inconvenience this may cause you. If you have any questions please contact us. Best Wishes, Paid On Results Support Team.

[graeme]

Originally Posted by ChristopherB I just received the email below from POR can Mark or anyone from Existem Affiliate Management Home give us some info on whats happening with this merchant. I pushed around 10-12k of sales in may and i've not been paid although my comissions have been approved (due for payment on the 11th of July) I've never had a merchant be suspended before, will i still get paid? is it the responsibility of the network to pay me? im not sure how this works so can anyone help me here.

Hopefully we will receive payment from the Merchant and be able to continue with the Affiliate Program as normal, however in the event we do not receive payment we will close the Affiliate Program. At this point we will cover any due commission to Affiliates, so you won't lose out. However we do ask Affiliates when a Merchant is suspended to pause any PPC campaigns and not to run any promotions for the Merchant, as they could be closed at any time. You will receive an email with update once we know what is happening.

[ChristopherB]

Thanks graeme,

I'm a seo affiliate and i've got a large number of pages pointing to BHP's site so i'll wait for a bit and hopefully everything will be sorted.

If not ill begin changing links in the morning as i know a merchant on aw that stock the same / similar products.

[mdrussell]

Hi Chris

Sorry didn’t see your post on here...very bad I know.

I did reply to the email you sent me.

For information Bouncy Happy People have now paid the invoice and have also sorted out a better payment model with Paid On Results to try and stop this happening again, apologies for the programme being suspended, and I hope this will not stop people working with this merchant, as they have superb conversion rates.

Thanks for your patience on this matter and look forward to doing more work with you Chris, again sorry for any difficulties this may have caused.

Cheers

Mark