+ Reply to Thread
Page 1 of 3
1 2 3 LastLast
Results 1 to 15 of 45
  1. Join Date
    Apr 2009
    Posts
    15
    Thanks
    1
    Thanked 2 Times in 1 Post

    Anyone else having problems getting support from Tradedoubler?

    Does anyone know what is happening on the Tradedoubler helpdesk? The site says " please do not hesitate to contact your local TradeDoubler support." I asked thelp on tracking the growing number of referrer errors on some of my affiliate ads. The site says:
    Thank you for your request, we will get back to as soon as possible!

    A week later no response. So I filled in the support form again.
    Thank you for your request, we will get back to as soon as possible!

    My third time of trying today
    Thank you for your request, we will get back to as soon as possible!

    I wonder what that exclamation mark means!

  2. The Following 2 Users Say Thank You to Archimedes For This Useful Post:

    AMEN_FR (03-11-09), zeesweets (21-07-09)

  3. Join Date
    May 2006
    Location
    Herefordshire
    Posts
    527
    Thanks
    49
    Thanked 25 Times in 23 Posts

    Re: Anyone else having problems getting support from Tradedoubler?

    Try phoning - they seem to be allergic to email

  4. Join Date
    Feb 2006
    Posts
    502
    Thanks
    15
    Thanked 14 Times in 14 Posts

    Re: Anyone else having problems getting support from Tradedoubler?

    I had similar probs, my solution was to change networks
    Posted via my Mobile Device

  5. Join Date
    May 2004
    Posts
    1,257
    Thanks
    54
    Thanked 27 Times in 20 Posts

    Re: Anyone else having problems getting support from Tradedoubler?

    My experience is they do respond if not straight away.

  6. Join Date
    Jun 2009
    Posts
    107
    Thanks
    0
    Thanked 7 Times in 5 Posts

    Re: Anyone else having problems getting support from Tradedoubler?

    Hi Archimedes,

    Apologies for the lateness of the reply.

    Would you be able to tell me which programs and/or affiliates you are having difficulties with? I'll then be able to direct your query to the appropriate department.

    Regards

    Matt

  7. Join Date
    Jul 2009
    Posts
    6
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Anyone else having problems getting support from Tradedoubler?

    Yes, I am experiencing the same. I issued a ticket on 26June but as of 13 July, no reply from them

  8. Join Date
    Jun 2009
    Posts
    107
    Thanks
    0
    Thanked 7 Times in 5 Posts

    Re: Anyone else having problems getting support from Tradedoubler?

    Hi Intel,

    Your query regarding your untracked sale has been forwarded to our untracked sales team. They will get back to you as soon as possible. I apologise for the lack of an acknowledgment when you sent us your original request for help.

    Regards

    tdMatt

  9. Join Date
    Dec 2007
    Posts
    10
    Thanks
    0
    Thanked 1 Time in 1 Post

    Re: Anyone else having problems getting support from Tradedoubler?

    Saounds oh so familiar.....Most of the time we don't pursue the commissions with TD because of the lack of support. On the plus side the tracking is very very good, but TD let themselves down with inactive email addresses and lack of communication.

    Come on guys this is the 21st century...communication is key

  10. The Following User Says Thank You to ei42-group For This Useful Post:

    AMEN_FR (03-11-09)

  11. Join Date
    Apr 2009
    Posts
    15
    Thanks
    1
    Thanked 2 Times in 1 Post

    Re: Anyone else having problems getting support from Tradedoubler?

    I emailed Matt with my referrer error problems a week ago as requested. Still no response. I've mailed the helpdesk again only to get the same lack of response

    Thank you for your request, we will get back to as soon as possible!

    Oh no you won't. You have told me this four times now and still nothing. What an outfit. Both CJ and AffiliateFuture reply within hours to queries and are the most helpful guys. TradeDoubler's help desk is like an open drain. I'll give them to the end of the month and the ads come off my sites for good. I don't think I'm the only one to have had enough of them.

  12. Join Date
    Jan 2008
    Posts
    141
    Thanks
    1
    Thanked 9 Times in 5 Posts

    Re: Anyone else having problems getting support from Tradedoubler?

    This is par for the course with TD - By far the worst customer support of all the companies i deal with

  13. Join Date
    Jun 2009
    Posts
    107
    Thanks
    0
    Thanked 7 Times in 5 Posts

    Re: Anyone else having problems getting support from Tradedoubler?

    Hi Archimedes,

    Can you tell me the ticket number you received after you sent off your request to our help centre?

    tdMatt

  14. Join Date
    Feb 2009
    Location
    Birmingham, UK
    Posts
    225
    Thanks
    43
    Thanked 8 Times in 8 Posts

    Re: Anyone else having problems getting support from Tradedoubler?

    Some of the Staff literally promise stuff AND NEVER live up to it.

    Only until you email someone helpful and they do it.

  15. Join Date
    Apr 2009
    Posts
    15
    Thanks
    1
    Thanked 2 Times in 1 Post

    Re: Anyone else having problems getting support from Tradedoubler?

    I got this today - 16 days after may original request for help on tracking errors

    Sorry for the dealy in getting back to you I have been on annual leave.
    I have sent your query to the tech responisble for JV as I do not knwo why this is happening.

    I live in hope

  16. Join Date
    Apr 2009
    Posts
    15
    Thanks
    1
    Thanked 2 Times in 1 Post

    Re: Anyone else having problems getting support from Tradedoubler?

    Day 21 and still waiting for help on my tracking errors. I've made 8 posts to the helpdesk and two posts through this forum and got two tickets. As for the help so far - zilch. No, sorry, I've had this

    Thank you for your request, we will get back to as soon as possible!

    Could TD run a competition for the most requests for help before doing anything? I've taken the offending merchant of my site now so no sales from me. I've also emailed the merchant to tell them what a terrific bunch they are at TD. Let's hope it loses them (TD) some trade - they have certainly cost me in time, trouble, patience and commission. What jerks.

  17. Join Date
    Aug 2003
    Location
    Allt Y Coed Farm, North Pembrokeshire
    Posts
    3,808
    Thanks
    214
    Thanked 140 Times in 106 Posts

    Re: Anyone else having problems getting support from Tradedoubler?

    I would not worry about tracking errors that appear in that error report. As long as the tracking id your using has been verified to a site and you are accepted onto the program + you are sure you are not playing foul of their T and C all sales and clicks are still tracked even though it appears in the error report and you will get commission.

    The error report I believe is there for a tool for you as an affiliate so you can see if others are using your links or you have the link on the wrong site rather than to deny any transactions that may appear if the error has been produced.

    I have a few links that are on the wron domain and appear as tracking errors - but they still track sales.

    Ta

    Baz

  18. The Following User Says Thank You to Barry For This Useful Post:

    Archimedes (31-07-09)

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

     

Similar Threads

  1. Tradedoubler support
    By tomfindlay in forum Affiliate Marketing Lounge
    Replies: 4
    Last Post: 09-09-08, 11:47 PM
  2. tradedoubler support???
    By paulmacd in forum Affiliate Marketing Lounge
    Replies: 16
    Last Post: 08-01-07, 12:26 PM
  3. Tradedoubler Support
    By munchkin in forum TradeDoubler
    Replies: 8
    Last Post: 24-11-06, 12:21 AM
  4. Support Problems
    By OrangePeel in forum Commission Junction - CJ UK
    Replies: 0
    Last Post: 10-10-06, 10:29 AM
  5. TradeDoubler Support
    By TD Nick in forum TradeDoubler
    Replies: 0
    Last Post: 26-04-04, 02:57 PM

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts

Content Relevant URLs by vBSEO 3.5.0 RC1 PL1