updated Account Balance Page - FAQ Elements

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Not sure when it was updated, but the a/c balance pages has FAQ elements on it which should pre-empt some Q's:

The Account Balance Breakdown report shows the status of transactions that you have generated.

FAQ

Why have I not received payment from TradeDoubler?
Check you have entered your bank details.

How much will I be paid on the next payment date: 26/01/04
Check "Amount to be paid out in next payment" located at the bottom of the report.

When will I receive this payment?
TradeDoubler only pay by BACS (Bank Automated Clearing System), depending on your bank the funds can take 1-7 days to clear.

Advertisers have unpaid invoices, why have these not been paid?
These invoices are due to be included in the next payment but have not been cleared in the TradeDoubler system as paid by the advertiser. In some cases the advertiser is late in paying the invoice and until the invoice has been paid by the advertiser, we can not pay you for the generated transactions.

Please note! In the days preceding payment, more invoices are processed in the system and therefore you may not see any due funds now, but will do just before the payment.

Understanding the Account Balance Breakdown Report

Transactions due after the next payment
Transactions in this section have been earned after the cut off point for the last payment period and are not due yet. Payments are made monthly, but are two months in arrears.

e.g. Transactions accrued in January 2004 are paid to affiliates in March 2004.

Transactions for "Under consideration" programs
If you are "Under consideration" for a program these transactions will be shown in your Account Balance but will not be invoiced until the merchant has accepted your application.

In payment period, but unpaid by merchant
The funds displayed in this section are due to be included in the next payment but have not been cleared in the TradeDoubler system as paid by the merchant. In some cases the merchant is late in paying and until the invoice has been paid by the merchant, we can not pay you for the generated transactions.

Important points to note

Please note! In the days preceding payment, more invoices are processed in the system and therefore you may not see any due funds now, but will do just before the payment.

Important! Are your bank details correct?
Ensure you have entered your bank details correctly - check them here. If your details are not correct payment will not go through and you will have to wait until the next payment period.

Important! Are you over the payment threshold?
If there is less than £30 in cleared funds at the time of the payment - the next payment date is 26/01/04 - you will not get paid and it will roll over to the next payment. Check the figure at the very bottom of this report to see your current cleared funds.

[morleymouse]

Quite a few of the TD reports have these FAQ elements at the top now, quite useful

[TD Nick]

Hi,

If you have any suggestions on information that is missing on site which TD should inlcude, please drop me a line.

Thanks,

Nick

[getvisible]

Well done TD!