Annoying problem with the TradeDoubler website

**amrob2** · 07-12-11

Is anyone else having a problem with the TradeDoubler website where you sign in, you get to view the welcome screen that shows the graph of how your site is performing and then when you try to do "something" like view a report, view programs to join etc, you get immediately kicked out of the site and the message saying "you have been inactive too long" is displayed on screen?

This started yesterday and quite often I have to sign in up to 10 times before I can actually get to view whatever it was I was trying to do. I know that this is not an issue which clearing cookies/temporary internet files will resolve because it is happening on several of my machines here.

I would report this to support.uk@tradedoubler.com BUT I never receive any email replies from that email address when I email them. So, if someone who works for TradeDoubler could pick up on this and have it investigated it would be appreciated.

**gilly123** · 07-12-11

Hi amrob2,yes i am having the same problem,i have tried 12 times,it was okay this morning,
now its a total mess,really fed up!!

**tdnatalie** · 08-12-11

Hi both,

There was an intermittent problem with the interface yesterday which has now been solved.

Please let us know if you have any further issues

Thanks
Natalie

**dc000000** · 08-12-11

Try using Chrome - nothing works then

**gilly123** · 08-12-11

Hi Natalie,still having same problem,i have even tried with firefox and chrome,the problem is after login,i click statistics no problem there,but then when i click ad report and choose a day/date it is then the site kicks me off,and says timed out!
really frustrating!

**tdnatalie** · 08-12-11

Hi,

I have just tried with Google Chrome Version 15.0.874.121 m and all appears fine.

Thank you
Natalie

**gilly123** · 08-12-11

Hi Natalie,this is what i have just got again,even after deleting cookies,
Session timed out

You have been inactive too long. Please log in again.

If you believe this message to be in error, please do the following:

If you are running Norton software (anti-virus, cookie-blocking or ad-blocking software) add 'https://www.tradedoubler.com' to the allowed domains list for cookies. Please consult your manual for further information. This will resolve the problem in most cases.
Always use the URL https://www.tradedoubler.com and avoid using direct links in your shortcut bar.
crome has not altered anything,and i have used the above recommendations,thanks,Jeff

**tdnatalie** · 08-12-11

Hi,

Our tech team are investigating the issue which does appear to be affecting numerous publishers intermittently

Sorry for the inconvenience, I will update you as soon as I know more.

Thanks
Natalie

**DannyW** · 09-12-11

Was happening to me yesterday and seems even worse today: Either the 'you've been logged out too long' or 'You don't have access to this function. You might need to log in again.'

Seems that solving this intermittent problem has made it worse.

**tdnatalie** · 09-12-11

Hi DannyW,

Our tech team are investigating the issue which does appear to be affecting numerous publishers intermittently

Sorry for the inconvenience, I will update you as soon as I know more.

Thanks
Natalie