Lack of support....

[pinman]

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I just wanted to check if anyone actually works in Tradedoubler support? Why do I ask, well...

I sent a missing commission query via the Tradedoubler website with all the details they required (as stipulated in the site FAQs) on Tuesday, December 6th 2011 - I have yet to receive a response.

I followed this up with a tweet to @tradedoubler_UK on both the 8th/9th December (or thereabouts) asking if someone could look at it - I have yet to receive a response.

In desperation I sent an email to support.uk@tradeoubler.com on 14th December, explaining the situation and once again providing all of the necessary details. Guess what, I have yet to receive a response.

Apart from being hugely frustrating, do I really have to resort to the use of a telephone to resolve what should be a relatively straightforward query?

And to crown it all, I've since had another missed commission.... could someone please respond or at least acknowledge me!

[tara_td]

Hi pinman,

Please could you send me your ticket number so I can double check this for you? We have had issues in the past where affiliates have not recieved our replies, but if you can send me the details I will investigate.

Currently the team are responding to all publisher tickets sent to support.uk@tradedoubler.com well within 24 hours, so this does seem a very unusual case.

Feel free to email me directly regarding this

Many thanks in advance,
Tara

[pinman]

Hi Tara,

Finally someone from Tradedoubler speaks :-)

Seriously though, thanks for getting in touch - you wouldn't believe how frustrating this has been.

I've now emailed you directly a copy of the original correspondence.

Thanks,
Duncan