Problems logging in

[babrees]

Tweet

Is anybody else having a problem logging in to TradeDoubler this morning?

Several times it just takes me to a page saying there is an error and with a back arrow.

[TDRenate]

Hello,

Sounds like you are experiencing some issues with cookie blocking.
Could you send us an email to support.uk@tradedoubler.com explaining the issue and also add some account details (site ID/username), then someone will send you instructions for cookie blocking.

Many thanks
Renate

[babrees]

Thanks Renate. I did fill in a support form and they have said the same.

It seems that I cannot log in using FireFox for some reason - I have no idea why and have been through all cookie and security settings but can't find anything. Tradedoubler is the only site I have problems with.

I have been able to log in using Chrome, so I suppose I just have to remember to switch browsers when I want to log in to TradeDoubler!

I would be interested to know if anybody else has ever had a problem using FireFox and if they managed to fix it.

Cheers
Jill

[TDRenate]

A colleague of mine did have some issues logging into the publisher account using IE earlier today, which could mean there has been some temporary issues with the interface. I however tried logging in using Firefox and it worked for me. Maybe try again a bit later and see if the problem still occurs. If it does it is most likely cookie blocking. Have you checked all browsers and security software installed on your computer?

At least you are able to access your account using a different browser. I know it is not ideal, so hopefully this is just a temporary issue.

Let me know how you get on.

Thanks,
Renate.