Screen Select Reversals

ppcxml · 22-02-05

Anyone else seen a large number of Screen Select leads for January reversed?

They've just gone through and removed most of ours again, and again, they've forgotten to state a reason why!

I don't believe that many people have given fake info, and if so, then why wait until now to remove them?

As you may be able to tell, I'm far from happy about this.

aclarke656 · 22-02-05

Yes I've had a load removed as well, again with no reason code.

dancey · 22-02-05

Same here

Frostie · 22-02-05

I have just checked and found that I have received 23% reversals! Is this %age average across the board or is this high/low compared to others?

And is there going to be anything official from TD on this post, or are they going to say 'Use the Contact Us Form' to which I receive extracts from the FAQ - complete waste of time

ppcxml · 22-02-05

Frostie you may have gotten off lightly! 42% reversal rate here!

Remember those emails in January virtually begging us to promote them? Makes you wonder doesn't it?

tezar · 23-02-05

I had loads of reversals 25% roughly

and wonder how many more this month

shaun200 · 17-03-05

I have just checked my account balance and it's down allot! In the section "In payment period, but unpaid by merchant" I had £100 from Screen Select - now it's showing as £10??? - This can't be right??? , ive sent TD and email and waiting on a reply, ive got £350 in the section "Transactions not yet invoiced to merchants" I don't want to lose all them aswel

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Has anyone else had any reversed?

tezar · 17-03-05

Another set of reversal this month for me again

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Feb reversals about 30% up from last time which was 25%

Lee_Owen · 17-03-05

The one I had, got reversed as well, no reason given either. I don't understand it, it's for a trial right? so they wouldn't get to the accepted page unless their card was accepted, so what's the coo? didn't they order the dvds on the trial or something?

dancey · 17-03-05

I *think* the lead is registered when someone signs up, but before the checks are made to make sure the person has not previously signed up to a free trial with them (or any other part of their group). If the person (or anyone at there address) has signed up previously they are offered a chance to pay for the subscription (ie no free trial), if they don't want to pay then ScreenSelect just cancels the account (and the lead).

I've asked TD and ScreenSelect but they haven't responed to my emails.

komrade · 17-03-05

Mid £££ disappeared today on ScreenSelect leads. At £10 a lead this can make or lose money quickly.

Lee_Owen · 22-03-05

From their latest newsletter:

There have been a number of issues arising around deletions. Referral deletions made by ScreenSelect are based on authorisation of a customer registration which is done in two ways.

We only accept registrants with accurate up-to-date credit card details and our Ts and Cs make it clear that there is only one trial allowed per household. Until the customer reaches the confirmation page, we won't authorise the lead so what looks like a qualified lead from an affiliates perspective is open to deletion.

Similarly we have partnership deals with Dixons, Boots, Virgin Megastores and many more. Only one party can reasonably lay claim to a single referral and rather than halve the commission in two each time, we go with the latest referral.

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Can someone tell them to sort their tracking out, if my sale was deleted because of a last referral then that is rubbish. Also they should put a reason for not accepting a sale, that way we can see if it's worth promoting them and not another company.

These DVD companies, both rental and sales, seem a little above their station. But then maybe I sound that way in making that comment but I don't think so. They mention a confirmation page, so why isn't the cookie on there instead?