Expedia on TD? Error!

[angelabx]

I'd also like to stick with TD but wouldn't it have been a good idea to have emailed all affiliates once they knew there was a problem?

This all started around 27th April but we've had no official notification of the problem and what's being done to sort it.

It only seemed to get any urgency once we started talking about it on this forum.

What about other affiliates who don't use this forum. They have no idea what's going on.

[aly]

Agree with Angela, would have been nice to be notified by email.
I've only just noticed this thread and checking back to see sales of £3 to £6 !!

I've had bad experience with Expedia in the past when they have failed to pay there debts on time with CJ - then we got an email saying sorry we will add it on to next months payment !
I swopped to TD because of that.
I can also deep link to individual pages easier with TD which is much better than using the CJ links some of which are almost one year old and don't work!

Cheers
Aly

[freyia]

I think the problem may have been sorted. I have had a sale come through this morning and the commission looks correct.

[TD Nick]

Dear Expedia affiliates,

As you may know the Expedia program has been experiencing tracking problems over the last couple of weeks. The initial problem seemed to be linked with an incorrect sales value being reported back to TradeDoubler servers. This problem caused the sales value to be reported back at a much lower value and the subsequent commission awarded to your account for these sales was also much lower. Expedia attempted to fix the problem on the 19th of May but unfortunately during the update the tracking from expedia went down altogether.

We are now pleased to announce the tracking has now been fixed and sales and commission are being awarded correctly.

As for compensation, TradeDoubler and Expedia have calculated the actual sales value which will be awarded to your account within the next week and we have also calculated commission you would have generated during the short period when the tracking was down altogether. Compensation for this also will be awarded to your account by the 31st of May.

We would like to thank you for your patience and understanding on this matter and If you have any further queries please do not hesitate to contact me.

Kind regards,

Joey van den Worm
joey.vandenworm@tradedoubler.com

[angelabx]

So is everyone seeing a good steady flow of sales now? Or not?

A brief one hour trial yesterday using CJ links produced two sales but TD???? :eek:

[angelabx]

Compensation is due tomorrow for nearly a months broken tracking.

Let's see if they get it right?

[marcelle]

Originally Posted by angelabx So is everyone seeing a good steady flow of sales now? Or not? A brief one hour trial yesterday using CJ links produced two sales but TD???? :eek:

My Expedia sales were very low with TD today and yesterday. Did you notice the same thing??

[angelabx]

Anyone received any compensation for May yet?

[marcelle]

I haven't received it yet.

[Neilandr]

I have compensation listed on my Account Balance!

[angelabx]

Have you checked it?

From what has been said previously the sales were a factor of 100 out.

That means a sale logged as £0.50 commission should have been £50. Therefore you should see a corresponding adjustment of £49.50

The adjustments are all shown individually so it should be easy to check.

Mine look too low!