TradeDoubler features I’d like to see…

[kitbag.com]

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Is is possible currently to send a daily feed of transaction approvals / cancellations? This automates a very time consuming task. A feed is FTPd every day containing the Kitbag order id and a column to say approve or deny.

This is something I have setup with Affiliate Window ..... and I'm sure when I asked TD for this it was not possible?

If not, then this is my request for the wishlist !

Kind regards

John Fitzpatrick
Internet Marketing Manager
www.kitbag.com

Email: j.fitzpatrick@kitbag.com
Tel: 0161 219 7836

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[AndyAndreou]

Hi John,

Thanks for your feedback. I am glad you posted because I am positive that this is something we can already do.

Please contact your Tech Manager and he should be able to set this up for you as you programme is on pending events events which means we can batch the transactions to you and you can approve or deny each transaction.

if you need any further help just let me know.

Regards
Andy

[john_carney]

Our 'Product Search' functionality allows you to use a URL query string to return XML with virtually any product available in the TradeDoubler database (Product Cache). The XML returned from the product search functionality can contain a list of anywhere from 1 to 100 products based on the parameters used.

The product search functionality is in essence an API to our product database. It allows you to query our entire product feed database on-the-fly and return product data based on the parameters you have used.

I found this posted at the begining of this topic (around 2 years ago) and would like to know if this or a similar service is still available? I've had a look on TD but couldn't find this.
I'm looking for some sort of api I can use to get product info similar to web services on affiliate window.

John

[TDSalla]

Hi john_carney,

Yes, this is still available under Ad Management>>Product Database where you can search for products in several different categories.

Kind Regards,

Salla

[moviedrome]

One feature I personally would like to see is evening and weekend support. Things always seem to go wrong at 18:30 on a Friday night and then nothing gets done until Monday.

Over the last few months I've tried to report tracking issues that occured on a Friday or needed to speak to someone over the weekend about an urgent issue and you just can't get hold of anyone.

Affiliate marketing is a 24/7 business and in my opinion support should be available (albeit minimal) if required.

Oh and another feature - on the EPI report you can currently filter by Approved/Pending or Declined - this is really useful but if you run the event breakdown from the little left arrow you get the breakdown for the whole period, not just for the day of that particular transaction. I would love to be able to filter the event breakdown report by this same category and if possible make it so the little arrow next to a particular transaction on the EPI report only runs the event breakdown report for that day.

Thanks
Richard

[AndyAndreou]

Hi Richard,

Thanks for your feedback!

It would be great to get an answer over the weekend. I think we've all been there; emailed a company on a Friday/Saturday knowing you won't hear back till at least early the following week. Unfortunately this is a UK operation issue so its unfair for me to comment as I no longer work for the UK office. However, I have asked my colleague to comment from a UK operations perspective. He will give his feedback soon.

On the plus side we have made some improvements to our support system by lunching the help centre which has more information and support materials. Hopefully you can find your answer instantly, rather than having to wait.

I had a look at your EPI request and the way it works now is by showing the event breakdown for the same period as selected when you initially ran the EPI report (selection page). It also reports back all programs not, just the one you selected. Would you prefer it to only show the day for that particular transaction but again for all programs?

Regards,
Andy

[moviedrome]

Hi Richard,

Thanks for your feedback!

It would be great to get an answer over the weekend. I think we've all been there; emailed a company on a Friday/Saturday knowing you won't hear back till at least early the following week. Unfortunately this is a UK operation issue so its unfair for me to comment as I no longer work for the UK office. However, I have asked my colleague to comment from a UK operations perspective. He will give his feedback soon.

On the plus side we have made some improvements to our support system by lunching the help centre which has more information and support materials. Hopefully you can find your answer instantly, rather than having to wait.

I had a look at your EPI request and the way it works now is by showing the event breakdown for the same period as selected when you initially ran the EPI report (selection page). It also reports back all programs not, just the one you selected. Would you prefer it to only show the day for that particular transaction but again for all programs?

Regards,
Andy

It would be fine to report back all programs as long as it restricted it to that day

[AndyAndreou]

Richard - Let me see what I can do for you

I will add this in our pipeline. When its done, I will let you know.

Regards
Andy

[wellyfish]

I'd like to see my support questions answered in a timley fashion.

For example, I've only ever opened two support tickets - both in the last six weeks.

I waited an entire month for the first one to be answered.

I've waited nearly a week for some response to my second ticket.

Is that normal practice at TD?

[TDSalla]

Hi wellyfish,

Apologies if you have not had a reply to your tickets.

Can you please let me know the numbers so that I can chase them for you.

You can find the number from the automated email you were sent when submitting the ticket.

Kind Regards,

Salla

[wellyfish]

Sure,

here's the first one that took a month to get a reply:
Tickets #132817

here's the second one which I submitted on Jun 27th and still haven't had a reply to:
Tickets #140094

Thanks for getting involved.

[TDSalla]

Hi wellyfish,

I have looked these up and a reply was sent your second ticket number 140094 on Tuesday 30th June.

I have now resent the reply to you in case if you did not receive it.

Perhaps it might have gone to your junk email.

Kind Regards,

Salla

[wellyfish]

Thanks for that.

I can confirm however that nothing came into my email from TD on June 30th - there's nothing in my inbox and nothing in my spam box.

[lefthandedchopstick]

I doubt this is possible for TD, but how about actually looking at the support ticket inbox now and again and actually dealing with the support tickets?

Apologies if this is out of scope.

[tdMatt]

Hi Lefthandedchopstick,

My apologies for the lack of a reply. Can i ask what the numbers of your "tickets" were that you sent us? You will have received a confirmation email after sending us your message originally, with this number in it.

Regards

Matt