Tradedoubler international payment!Help

globuy · 16-07-08

Hi Guys,
This is Joe from Italy..Sorry for my english,it's basic

I have a problem with TD Uk..We are an Italian agency of advertising,and we work very well in the Uk market..We have opened an English account on Td network and later we are been enabled for international payments..In june we have missed the payment and the error message was "ACCOUNT too long"..maybe the bank account number,in fact in the payment page there is the restriction that the bank must must be 8 digits..and our is more long..The other fields are correct(IBAN,SWIFT AND NAME OF BANK)..i have contacted td support more than a time..and the response was always this:"It's all ok,you are enabled for int payment"..the same response that we received in May before the first missed payment...What can i do?I have tried to call them,but i had no response..If someone of TD read this post,our username is Kelkooaff.
Thank you

P.s. I m sure that another italian agency has received the payment,and the restriction of 8 digits on the bank number wasn't applicated..

TD Georgie · 17-07-08

Hi Joe,

Are you able to give me your TradeDoubler username? I can then take a look at your account and see what is happening.

Kind regards,

Georgie

globuy · 17-07-08

Hi Georgie,
thanks for your fast response.
Our username is Kelkooaff and we operate on tradedoubler.com section Uk.
Thanks again

TD Georgie · 18-07-08

Hi Joe,

I've taken a look at your account this morning and believe I know what the issue may be.

Are you able to send me an email via the below address and I'll take this offline with you.

Kind regards,

Georgie