Problem logging in

[joedy]

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Anyone else having problems logging into the TD account?

For the last few days all I get is "error 500 - internal server error".

[TDSalla]

Hi joedy,

Th internal "error 500 - internal server error" is usually caused by cookie blocking.

We have had some reports that some Internet security software sometimes adds TradeDoubler - The European Affiliate Network to the list of blocked domains. If this is the case you will need to:
- check whether you are blocking TradeDoubler - The European Affiliate Network
- check whether you have added TradeDoubler - The European Affiliate Network to your safe list
- check any new or existing security software to see if you are blocking TradeDoubler - The European Affiliate Network
If you are using Internet Explorer:
- Go to Tools > Internet Options > Security and then first check restricted sites to make sure TradeDoubler - The European Affiliate Network is NOT listed there
- Secondly you should check Trusted Sites (also under Internet Options > Security) and ADD TradeDoubler - The European Affiliate Network to that list


If you are using Firefox:
- Go to Tools > Options > Privacy, click on the exceptions under cookies and make sure TradeDoubler - The European Affiliate Network is NOT listed there

Kind Regards,

Salla

[joedy]

If you are using Firefox:
- Go to Tools > Options > Privacy, click on the exceptions under cookies and make sure TradeDoubler - The European Affiliate Network is NOT listed there

Kind Regards,

Salla

Thanks Salla, I use Firefox and it was listed in exceptions. Don't how it got in there!