HotelClub

[pintofmilk]

I have been trying to get in touch with HotelClub affiliate team for over a week and have sent emails to 4 different people including the geenral email address. Nobody has responded.

Does anyone know contact info for HotelClub ?

Thanks
Ben

[davidge]

Hi there,

My name is David Deutsch and I am the new Affiliate manager for Hotelclub.com UK. I am terribly sorry that communications with us havn't been ideal in the past but I can assure you that from now on, "What the affiliate wants, the affiliate gets!".

I am here soley to provide support for affiliates. If you don't use me, I get to play video games all day. So please, email, call, IM or send me a messenger pidgeon to discuss our partnership. I will endeavor to provide you with anything you need even if it takes a long time.

David Deutsch
Online Marketing Manager - HOTELCLUB UK
HotelClub | Level 28, 680 George Street. PO Box Q773, QVB Post Office Sydney NSW 1230 Australia
p | +44 (0) 2078101356 e | david.deutsch@hotelclub.com
w | HotelClub.com | RatesToGo.com | asia-hotels.com | ABN 85 092 445 442

[jambawamba]

I'm unconvinced, I've tried contacting by email 3 different people at hotelclub, to try and help setting up the web tools interface. This included the previous poster.

I also tried faxing a required form (which seems overly old-fashioned since this is about the internet after all) and had a 'Number invalid' from Telstra.

It seems kindof bizarre, I mean I am willing to put in time and effort in selling their product and no-one will reply.

I just had a look around via google and now am beginning to doubt whether it would be worth it even if they did get back in touch anyway:
HotelClub.com Reviews. Buying guides & consumer product reviews at Epinions.com

[davidge]

Hey Jamba,

Have we spoken before? I thought I responded to everyone who emailed or called me.

Seriously, I will do everything I can to help anyone who has any problems. If I can't help you, and all my colleagues can't help you then, at the worst case scenario, I will let you know that there is nothing we can do. Otherwise, we will give you dates and time for when your issue will be resolved if we can't fix it right away.

One thing I won't do is ignore my affiliates.

So please, CALL ME: +44 (0) 2078101356

Sincerely,
David Deutsch
Online Marketing Manager - HOTELCLUB UK
HotelClub | Level 28, 680 George Street. PO Box Q773, QVB Post Office Sydney NSW 1230 Australia
p | +44 (0) 2078101356 e | david.deutsch@hotelclub.com
w | HotelClub.com | RatesToGo.com | asia-hotels.com | ABN 85 092 445 442

[OliverDMRI]

Hey,

I have spoken with David A week or so ago and can confirm that he is at hotel club!

Cheers


Oliver

[jambawamba]

Hi David,
Thanks for posting again, I just sent a PM since my email must be blocked or something!
Cheers

[trevHCS]

We used them on a lot of our sites, but got virtually no conversions compared to the other affiliate content, most likely because they had a large phone number at the bottom of the visible screen and a thing about call this number to book. Online booking was well below the fold (on 1024 x 768) and everytime you changed the dates, it jumped to the top of the page again (showing said phone number). Couldn't be removed for the affiliate version apparently.

The points thing really confused me for a while, so not sure what Joe Public made of that. It did disappear for a little while, but then came back.

I think we dropped them across most sites in the end because we had to wait for replies from the affiliate mananagement company who had to talk to Aus which being several hours ahead meant everything had a next day lag. When we did get replies, the impression I got from correspondence I saw from the tech dept in Aus was that they really didn't care what affiliates thought and they were running it so they were right.

Maybe things have improved with a more dedicated affiliate manager, but in that market there are a lot of good players esp. Superbreak, Laterooms and Alpharooms plus the people like Sunshine.co.uk who I hear good things about, so to do well they need to take into account what the affiliates say.

Trev