My Company used ehosting - UK Website Hosting Company - Shared Web Hosting, Domain Name Registration, UK Dedicated Servers and UK VPS Hosting to host our site and other data.



Their service went smoothly until they had a server panel explode and die in September. I have no criticism for them about that. Electronic things have a habit of doing that. I didn’t check the small print and they didn’t keep any back ups of the data. Being without a working site is costly to my company. My gripe is not about that loss as we have managed to restore our site with the help of a professional hosting company.



The team at ehosting led us to believe they had a back up copy for the first 3 days. After that they said they didn’t but they could get it from Google cache. Other companies have been similarly affected.



Ehosting then began not taking phone calls. When we could get to them using mobiles to by pass call number i/d they would say someone from the management team would call us back. This didn’t happen.



We then got down to e-mailing back and forth. That was fun. Legalistic nonsense, a claim for Service Level Agreement funds was talked about, agreed and then went back on after I posted a not very glowing report on them on a web hosting forum.



The claim for SLA recompense was confused by ehosting with our ceasing to use them as a host. We told them we were unhappy, we thought they sucked and that we were going to take our custom elsewhere. Then no SLA payment.



They then direct debited us for another monthly payment to use their service. This was pointed out to them and they were given the opportunity to put this right. They apologised but basically said no. We have the money and you cant have it back. I have the e-mail here and will forward it to anyone who wants it. It makes for unbelievable reading.



The sum of money we are talking about is under £200.00. Can someone with clout at ehosting not see that a small gesture would save the company having a disgruntled ex customer?



My list of reasons why you should not use them;



1. Poorly trained staff in dealing with customers when things go wrong.

2. Poor management structure. No one person has stepped in and taken ownership of this fiasco.

3. Lying, obfuscation, prevarication and giving out no clear message about what will happen next and when.

4. Rudeness, arrogance, incompetent and lacking in leadership.



Do not use ehosting.



Richard Gregan Managing Director – www.overseas-emigrataion.co.uk