Beamhost, Warning

[Pete Taylor]

Don't rely on Beamhost to have your backups in the future, because they don't.

When they fail, you need to rebuild your sites from your own local backups. Well done Beamhost!

Dear Customer, You are receiving this update in an effort to keep you, the customer, better informed about important updates, upgrades, notices, and events that effect the hosting of your web site. On Friday morning there was a data loss on server node01. The data loss was caused by our data centre informing us that the RAID drives on this server failed. Since this time we have been working to restore this data in partnership with the data centre. As a result of this we are now in the process of changing our data centre partner and bringing in new policies. We are currently in the process of re-creating all hosting packages lost and if affected your new login details will be with you shortly. This will allow you to restore your latest local backup. We fully understand that in light of the circumstances you may wish to cancel and terminate your contract. Please remember you are still in active contract for services and if you choose to cancel your contract you must complete the required form in order to terminate your account in the system. http://www.beamhost.co.uk/dev/cancelaccount.php Over the next few days there is going to be big changes including the implementation of better communication methods to get important updates to you quickly and efficiently. For the latest updates please view the announcement area of the Customer Area http://support.beamhost.co.uk Please allow for time delays in response to trouble tickets. __________ BeamHost.co.uk Team

[Retail Creations]

i'd like to add a similar post about Netcetera, don't use them.

[drivetowin]

I have already moved to a new host after last weeks disaster - and it was Thursday evening things went wrong not Friday morning.

As far as I can see, no response to support tickets within 96 hours represents breach of contract as far as Beamhost are concerned (since contract states 3 hour response time), so with regard to 30 days notice - errm they can whistle.

[giveasyouget]

**** i completely misread that email and was putting off switching hostts until i had all my user data restored!
guess ive got some work to do tonight! was wondering why my password still wasn't restored after another weeks waiting.. pants

[drivetowin]

Yeah - another week on and still no contact from Beamhost - so if anyone knows the current whereabouts of Antoin Commane or Charles Fletcher please can they contact me as I am aware of some boys called Bobby who would dearly love to talk to them.

[Pete Taylor]

I was sent a new log on last week. Blank site I had to rebuild from my own local back ups.

Not good.

[Matt Seigneur]

if anyone can help pls pm me!

since last thursday eve all my sites have been down, income has dropped to 0/day, i dont have access to WHM or Cpanel or email, but i do have access to Virtuozzo Power panel, if ANYONE knows how i can back up data (from Virtuozo power panel) please let me know ...

does anyone know who we can switch to??

many thanks
matt

[Matt Seigneur]

charlie fletchers name ".net" of this forum:
http://www.a4uforum.co.uk/member.php?u=2489

[Matt Seigneur]

here's how long i've been waiting.:eek:

Elapsed Time : 55 hours 26 minutes

dont know what happened to the

Three hour response guarantee

[matbennett]

Originally Posted by Matt Seigneur Elapsed Time : 55 hours 26 minutes

Yours is positively fresh:

2005-08-25 15:27:14 (Elapsed Time : 2786 hours 59 minutes)

Believe it or not this still makes them only the second worst host I have to deal with!

Don't despair though.. they do close them eventually:

Status : Closed Ticket opened : 2005-04-29 10:45:47 Ticket closed : 2005-08-27 18:15:30

Didn't resolve that one mind you... just closed it.

[Matt Seigneur]

i'm going crazy here thinking of how i can restore my content sites, basically i think i'm totally f****d
do you think there's a chance they may be able to find a less recent data backup and restore them??

[holmes]

Originally Posted by Matt Seigneur does anyone know who we can switch to??

Try Clook, i moved over from beamhost after poor support, Clooks support is second to none, within minutes you get a respnse. They have UK VPSs with WHM/Cpanel and will be supplying US versions soon, they're not the cheapest but its worth it, couldn't recommend them highly enough.

Dave