I only joined them a couple of weeks ago. I had a question which I e-mailed in at 3.50 a.m. I took them a whole 10 minutes to reply - this has pretty well been the case with other questions I had (I always pester business when I join, mainly because I'm new and need help, but also it's handy to get an idea of what kind of service to expect).
So - I'm impressed so far.
(my old host, 1&1 took two weeks to reply to my last e-mail question)
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I used to have an open mind but my brains kept falling out.
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