HELP 1&1 close my sites due to pressure on their server!!

[purple]

All my websites are down i asked 1&1 whats going on after a dozen calls in 12 hrs i got this email

You have been moved due to the amount of usage you are putting onto the servers to an auxiliary server. We suggest you either upgrade to dedicated hosting (either managed or root), or move to a webhost which will better suit your needs. Sorry for the inconvenience and have a nice day.

My main site i host only get 1500 uv the rest under 200 uv i am on their professional package, so really confused how i can be using to many resource on their server .

I am now left with no websites, with only option to upgrade I am no techie so not sure what a dedicated hosting service means

Anyone had similar happen to them what can i do. They have taken ftp access away so cant even move sites

[Banner-Traffic]

Originally Posted by purple My main site i host only get 1500 uv the rest under 200 uv i am on their professional package, so really confused how i can be using to many resource on their server .I

Something sounds very wrong as the PRO Hosting allows 200 gig of traffic per month and 30 gig web space, 24/7 Express Support, Free 0800 24/7 Emergency Support and a Money Back Guarantee.

Working on your information above the maths would not add up unless you have about 5000 websites.

I would check your bandwidth use for the month. This can be done via your admin area.

I know 1and1 dont like Traffic Sites so this could also be the reason, but unlikely due to your low uv stats. Are you hosting videos etc as this will quickly use up your 200 gig. This said, they would have to be popular though. If you do have traffic sites this would be in violation of your contract with 1and1

I think it will be a sever error at 1and1. The telesales operator probably has no idea what is happening, and has sent out the e-mail. You may find all returns to normal today.

I would suggest you get back on the phone and raise a complaint about the service or rather lack of it. Complaints normally resolve issues pretty quickly.

1. Check your usage via the 1and 1 Admin panel
2. Are you running sites that violate your terms and conditions
3. Raise a complaint by phone and the follow this up with e-mail.

I am hosted by 1&1 on Pro and have had great service and support from the customer service team. Thats why this sounds rather strange.

[HarveyC]

Check bandwidth usage, ask whether it was bandwidth, storage or CPU. Demand a log of the offending one with explanation of cause.

Contact support manager, complain.

If it really does need an upgrade, they should help you in upgrading to a VPS (virtual private server)

[Mogga]

You got any scripts that are resource hungry or cpu time hungry?
You might have something eating away at the server time

[DioBach]

If it's a cpu hungry script somewhere, the treatment is still outrageous. If they valued their customers they wouldn't turn around and just cut them off like that, they'd work with them to address the problem. Disgusting behaviour.

[Mogga]

Originally Posted by DioBach If it's a cpu hungry script somewhere, the treatment is still outrageous. If they valued their customers they wouldn't turn around and just cut them off like that, they'd work with them to address the problem. Disgusting behaviour.

But if one script on a shared server is killing dozens of other people's sites then they have to do something.

I had problems once because the server I shared was being sucked dry by someone elses script, it was crippling my sites and that wasn't fair.

If you're using datafeeds or scripts you prob need to get your own server.

[HarveyC]

I had the same problem (assuming it's CPU) and the host just shut off that particular script and let me know - didn't cut off everything!

Look at VPS's first, they're more than likely to cater for your needs and will be much cheaper.

[purple]

It is not bandwidth supposidely too many vistors try to access at the same time? I just my pageviews, across the board i got about 27,000 PV last friday but the pages are simple html page, no video or music etc so admit a bit more than the 1500 uv on my main site
They are trying to push me to get onto dedicated server as I am using too much memory? they mentione spurr ( spelling ) memory
I use databases for Wordpress and postnuke sites, none of these sites get much traffic, I just want 1&1 to show me where the memory / bandwidth use is.
I cant seem to find this info on their control panel anyone know if you can see where memory use / bandwidth use is.

They have agreed to switch me back on, but still say i need to upgrade, but until I know where the problem is I do not want to just upgrade, I am not intentially running sites which use lots of resources.

[Rynert]

Originally Posted by purple but until I know where the problem is

Have you phoned and asked them what the problem is?

It is unreasonable for them to simply say you are using too much resources, they need to be more specific.

[purple]

Originally Posted by HarveyC I had the same problem (assuming it's CPU) and the host just shut off that particular script and let me know - didn't cut off everything!.

I guess it is a script problem but would prefer them to switch the script off not my whole portfolio of websites!!!
I am not sure what to ask 1&1 i guess i need to find out what script is bleeding cpu resources.
Is there anyway to know what the cpu uses is on 1&1

[purple]

Originally Posted by Rynert Have you phoned and asked them what the problem is? It is unreasonable for them to simply say you are using too much resources, they need to be more specific.

I called their international call centre 12 times in 11 hours!!! each time I was told by their front support that there is a server problem and their admin depart is looking into the issue. I then finally got the email about about 10pm last night 10 hours after the websites were switched off.

I emailed them back to ask where the issue was so i could investigate, and called them, again front line just fobbed me off.

Called them this morning they put me back online but did not tell me where the issue lies, as the guy who mailed me is not in. I will email them again but not sure exactly what i need to be asking I am not too technical.

I use wordpress scripts and the affilistore script.

[DioBach]

Originally Posted by Mogga But if one script on a shared server is killing dozens of other people's sites then they have to do something. I had problems once because the server I shared was being sucked dry by someone elses script, it was crippling my sites and that wasn't fair. If you're using datafeeds or scripts you prob need to get your own server.

Oh yeah - I agree there 100%

But there are ways and means of dealing with it other than shutting down the whole account and stopping access to it. They should be working with Purple, not bending him over.

[Mogga]

For the effort it'll take you to find out, you can move easily to another server and have everything running as you want.
It'll work both ways too and your sites won't be affected by other people's scripts being greedy.

[purple]

Mogga I would be very surprised if my wordpress blogs in their infancy are resource heavy, they get very little traffic.
I am going to move away from oneandone but stupid me had not backed up my wordpress databases and some of the sites ( changed to new pc and only have old back up of siteS). Oneandone took my ftp access too so I could not do anything to change anything.

I appreciate if there is script bleeding resource 1&1 need to act, but a little communication with me would have being nice, not switch me off for 20 hours, then send a vague email, and stall me every time i called.

Switching off the whole portfolio of websites and telling me emailing 10 hrs later is not the actions of a company i want to work with, then it has taken a further 10hrs to get them to agree to put me back online so i can remove my data.

ideally I would like to work with them to pinpoint where the server cpu pressure is, as I keep saying I am not running some busy site which needs lots of queries to a database.

[Mogga]

yeah didn't mean to sound off - but they'll not be able to pinpoint which bit is doing it -or at least won't tell you - so you're best shifting to more powerful hosting that won't cry fowl just cos you've had a bit of traffic.