Fasthosts - a complete joke

[sticky]

Originally Posted by Josh-A So they are not even providing the correct login details in the letter. Are you waiting for their next letter?

They are only saying what your password is in the letter I never use the Control Panel but have a username which is hardcoded in my FTP setup which I tried using but it didnt work. So it may be my id is something else. Obviously cant get hold of them to find out though so pretty stuck at the moment. Only had one letter so far for one of my domains, hope to get a few more tomorrow.

[Josh-A]

Hope you get more letters soon with correct details.

[Shane]

I emailed with no success over the last few days so tried ringing, the phone didn't even ring it just beeped twiced and cut out lol

I've currently been in a queue and gone from position 16 to 4 in 59 minutes.. so expect another 20 minute wait ahead of me

haven't been able to login to sort some domains out for a week now

what a complete and utter clusterfeck

[gadget]

What everyone seems to be forgetting is that fasthosts suggested we all change our passwords back in October. The letters and forced password changes are only applicable for those people who haven't already done it. If you've already changed them then you're not affected.

[carlos]

Bit late onto this but glad I moved away.. must be back in 2001 or so.

They had an outage and with little support feedback and all my sites were down 3 weeks! Try explaining that to your clients!

[Shane]

hmm took me 1 hour 28 minutes to get through and amazingly the password we had then worked fine

strangely.. bearing in mind I'd tried it around 10/15 times over the previous 5 days it's a bit weird it chose that exact moment to work fine when he said.. hmm it worked for me.. try again

not a happy bunny but yup fair point they said change passwords.. but then again who knew there'd be the dance of death to sort em out if you didn't change them when told..

most companies over inform users of changes so I guess we're all a bit numb to "must change or else amputation will occurr" type emails that usually are trying to sell/upgrade/waffle and aren't as serious as the headline would lead you to believe

[gadget]

Fair point Shane.

[sticky]

I think a YOU MUST CHANGE THEM otherwise we are shutting down your website would have worked better rather than a half hearted message to do it!

[JsT1986]

Originally Posted by Funky Monkey What everyone seems to be forgetting is that fasthosts suggested we all change our passwords back in October. The letters and forced password changes are only applicable for those people who haven't already done it. If you've already changed them then you're not affected.

Some of us did and are still locked out!!

[axod]

Their phone lines seem totally broken.
When they did work on sunday it took me FOUR HOURS on hold to get through.
That's not 24/7 support. It's "We'll put you on hold until someone comes in to work".

I wish there was some sort of mention in SLA/TOS etc. 24/7 is meaningless.

[Shane]

ring at silly oclock in the morning after putting a dvd on.. took me almost an hour and 30 mins to get from 16th to answered but at least it rang and worked

I tried in the day and the phone just beeped twice and died