Fasthosts - a complete joke

[adrian]

Got through to UKREG/Fasthosts very quickly this morning by email. Email address is support@ukreg.com

Start off the email with your account number and pin as follows, followed by your message.

nxxxxxx
PIN xxxx

Hope this helps.

Adrian

[Shane]

tried email last week to no avail

just rang to see if they can tweak something in our account and was told I was 56th in the queue.. so bearing in mind 16th place took 1 hour 30 that's like around a 4 hour wait at the mo !

[darkestnight]

BBC NEWS | Technology | Fasthosts faces user complaints

It's even on BBC News now!

[Shane]

even my mum rang me earlier and said asked if I used those "fat hoster guys" as she'd seen it on the news or in newspaper, and thought what a mess it was,

which is bizzare as she has the understanding of level of a red setter when it comes to the interwebby

[Dazza30]

Has anyone moved away from fast hosts since the security problems?

[taff]

Originally Posted by Dazza30 Has anyone moved away from fast hosts since the security problems?

yes, moved to UKfast and gone to dedicated server, incredibly efficient company and answer the phone within 3 rings.

Not cheap, but after the experience with Fasthosts, I have come round to thinking that you get what you pay for!

My business lost more over the few days that the site was down then a new dedicated server cost in 12 months. You have to value your online business and make a decision from there.

[gadget]

Yes, I'm in the process of moving to VPS.

[ep90]

Yes, also moved to UKFast

[robert7b]

i agree totally with everyones complaints. I used to use fasthosts but i could never seem to use some basic php code like phpnuke or other affiliate software so i decided to call it a day with them. Something to do with register globals or php.ini

but anyway i've found united hosting which is awesome!!!

[jd77]

Despite me promising to leave Fasthosts I only, eventually, did so today.

The company have let me down greatly and I would urge all serious individuals on here to steer clear of them.

Apart from the complete fiasco of the hacked accounts late last year my sites have been very unreliable - often going down for around 12 hours at a time on an almost fortnightly basis.

Recently two issues have culminated in me closing a reseller account and a regular linux account.

1. The constant changes they make to the server - rendering many php programs and hence databases completely unusable from one day to the next.

2. In the reseller account you are now 'allowed' 5 free MySql databases. I had one. Fasthosts charged me £30 for this. When I asked them to remove the charge they said that to qualify i had to 'delete' the database and then 'reopen' another one.

For a company that I probably pay around £1500 a year for their services this was the final straw and a damning indictment of their shoddy 'customer service'.

I have now taken my business elsewhere, to 1and1 in fact, whom I have been trialling for a number of months.

It took me a while to leave Fasthosts. Don't any of you make the mistake of signing up.

[getvisible]

don't get me started. I've got a few domains effectively "locked" by them as I can't get in the support section or my account