Fanatical support promise

[glitch]

I see that Rackspace has made a new support commitment to deliver 5 key elements to its customers. I would like to see certain of the other hosting companies make promises like this, because there are some tales of woe within this forum when hosts do not meet the promised standard of performance.

[sgpratley]

I think you have to bear the price in mind also

Rackspace do nothing but dedicated boxes so there's noone else on your server to screw it up like there is on cheap shared hosting.

Also Rackspace prices start at about £300 a month whereas most of the complaints on the forum are for services closer to a tenth of that.

You pays your money and takes your choice I suppose.

[ep90]

UKFast have a support promise and they are cheaper than Rackspace.

[Jack Russell]

The most important in this case is that you should deliver what you have promised. In the end customer satisfaction is more important IMO.