As part of our ongoing investment in system stability and capacity Webgains is upgrading all its physical systems, and also adding a second European data centre. This will give us increased capacity, and failover at a data centre level, should a serious internet outage occur in either location.

The change itself will be invisible for the most part, with the exception that our IP addresses will change. Unfortunately this is unavoidable as our hosting partner, rackspace, has moved to a new data centre. This will NOT effect most customers, but we are aware that some affiliates and merchants have configured their own systems to authorise communication between them and the Webgains system, using IP addresses. This change will effect any area where you are using an IP address instead of a domain name, including:

1. Transaction batch uploads
2. Product file uploads
3. Custom firewall setups/access to your systems
4. VPN connections

The change effects all of our IP addresses in the following ranges:
1. 212.100.248.*
2. 83.138.191*

It does NOT effect IP addresses in the range:
1. 62.146.124*

The new ip addresses will be as follows:

webgains.com - 94.236.96.101
webgains.fr - 94.236.96.102
webgains.de - 94.236.96.103
webgains.nl - 94.236.96.104
webgains.dk - 94.236.96.105
webgains.se - 94.236.96.106
webgains.es - 94.236.96.107
webgains.ie - 94.236.96.108
us.webgains.com - 94.236.96.109

track.webgains.com - 94.236.96.117

ftp.webgains.com - 94.236.96.115
ws.webgains.com - 94.236.96.116

www1.webgains.com - 94.236.96.115

The change will happen on Tuesday 20th October and we will send out further communications before then. In the meantime, if you have any queries, please don’t hesitate to contact your account manager or any member of the Webgains team.

XXXXXXXX

Many thanks

Peter Dunham
Technical Director
Webgains Ltd