Overdue commission

[Jeff]

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My transaction report is showing some very old transactions with the status "Awaiting Invoice Settlement".

Memory Prints from last July and Bouf.com from August and September.


I stopped promoting both merchants some time ago due to the overdue commissions and I'm surprised that they're still live on Webgains. Most networks would have suspended them well before now.


Are there any other Webgains merchants in the same situation?

Maybe they should have an Affiliate Window style traffic lights system to let us know which merchants we can promote without wondering if/when we'll get the money.

[Hero]

I would advise you to raise a support ticket and the Webgains guys will look into the specifics of your account and let you know.

[srubin]

Hi Jeff,

Thank you for your post.

As Hero mentioned, please can you e-mail support@webgains.com and a member of our Support team will follow this up for you.

Please feel free to contact me should you need anything else.

Cheers,
Seth

[Sachin Thanki]

Hi Jeff,

Please accept my apologies for this. We've received all outstanding payments for Bouf and we are in the process of allocating them to the account. This should be done very shortly (in the next 30 minutes or so) so the outstanding transactions will appear as confirmed in your account.

Please accept my apologies for this.

Let me know if you have any further questions or if there is anything I can do to help.

Thanks

Sachin

[Sachin Thanki]

Hi Jeff,

I've just been told that the payments have been allocated so all transactions for Bouf.com which had the status 'awaiting invoice settlement' have been paid.

Thanks

Sachin

[Tom_Brydges]

Hi Jeff,

I can confirm that the payments for Memory Prints have also been processed and allocated, so you should see a change in your account now.

Again, apologies for any inconvenience caused.

Thanks

Tom