Webgains..good for affiliates....the best for merchants?

[Tradesecur]

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Hi, I've just joined affiliates4u and have been reading the forum.
I'm currently promoting an affiliate program for an e-commerce company,
the payouts are industry / sector leading, however, we'd like to ramp up the whole channel.
From what I can deduce, webgains seems great for affiliates, however, there is less info from the merchant perspective, in terms of pricing, roi, fee structure,
exposure, marketing tools,...I will give them a call, just wondering if anyone has any suggestions, bearing in mind we are an sme e-commerce company, so cj and tradedoubler will be out of budget, I would envisage.
Any feedback gratefully received,
thanks,
Karl

[aaclapham]

As an affiliate webgains are 10/10 - can't help you on the merchant side , sorry.

[hpops]

They're great as a merchant - pretty much the same responsive customer support as you'd expect if you've been an affiliate.

[Mitchy]

They're great as a merchant - pretty much the same responsive customer support as you'd expect if you've been an affiliate.

Agreed - top notch.

Good value for money as well if you are comparing them to the likes of CJ and TD, especially with the support and advice you'd get from the team there.

[sgpratley]

I've spoken to them about some upcoming programs and their fees are on a par with the other players who I'd be talking to re SME programmes. None of the networks make these figures public as they are always negotiable depending on the potential of your programme.

Reasonable set up, small monthly fees and the same overrides as you'll find anywhere else.
Depends what sector you're in but they have some good account management staff in certain areas, particularly 2 in retail who are very active on the forum.

After that most of the ROI comes down to how competitive your product is, not just your commissions, and how well the site converts and keeps people coming back, there's only so much a network can do to affect that.

Reliable tracking, easy to use interface, lots of merchants in the same sector and prompt payments will make a network popular with affiliates, and that should mean it's good for merchants also. Affiliate Future do well on that front also, the reason I picked them for the first programme I ran a few years back.