The Book People site down

[drivetowin]

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The Book People site seems to be down

Giving a message:

SRVE0017W: A WebGroup/Virtual Host to handle /webapp/wcs/stores/servlet/TopCategoriesDisplay has not been defined.

SRVE0017W: A WebGroup/Virtual Host to handle /webapp/wcs/stores/servlet/TopCategoriesDisplay has not been defined.

IBM WebSphere Application Server

[Emma Delaforce]

Hi Keith,

Thanks for bringing this to our attention. I have just spoken with the merchant who is investigating the matter now. I will keep you updated.

[Emma Delaforce]

Hi again,

The site is now working, I have requested an explanation of what caused the problem so will let you know when I have an answer. Apologies for any inconvenience caused.

Please do not hesitate to contact me if you have any questions.

[Hero]

Opportunity given, I'd like to make a request please - if you spot any problems with our merchants, please raise a support ticket through your account as well. No matter what time it is, we get notified of the ticket and we can look into it faster.

thanks again

[Emma Delaforce]

Hi again,

The Book People have given me the following reason for the site downtime from last Friday morning:

"Regarding the error experienced last Friday morning, this was caused by an issue with the cache replication, which caused one of our servers to hold and this generated deadlock through the site. This was identified straight away, and the server was brought down to allow the others to work.

We are very sorry for any inconvenience. Anyone already on the sites would have been fine and able to browse and buy, but new connections weren't being accepted for that short period."

Please do not hesitate to contact me if you have any further queries relating to this matter.