Usually I
am the last person to write in forums and complain, I think I've never done it before and I really don't like to complain but I got tired of being ignored!!
On May 7 Webgains France sent us a wire. As required I did fill out the account in Webgains with all the wire details as requested. I really and honestly don't know where and why but they sent the wire to my name and not to the company name - as a result the bank couldn't deposit the funds.
That happened in April too - I had to go crazy in emails and phones in order to ask Webgains France's bank to correct this issue.
Now the same problem happened again, I was expecting Webgains to "learn" from previous month, April, and send the wire normally but nooo - same thing - they sent it to my personal name - ok, understand, people are busy so they "forgot" to take care of it. Fine, but this time I asked them to correct it, so they did correct it for FUTURE payments and told me to wait with the current payment as the banks need to "exchange information".
I did contact our bank several times - they sent many SWIFT messages to Webgains France's bank, asking to correct the name - NOBODY REPLIES.
As well, when I'm sending emails - they are being ignored and not replied!!
All I'm asking is to correct this issue, I have no time to run after people, this isn't the biggest amount ever but we earned this amount legally and we deserve to received it by wire just as every other normal publishers gets it.
I'm tired of people ignoring emails and I'm very upset about this issue. It's since May 7, it's been 2 weeks since and nobody cares about it. I asked Webgains France several times - my bank is waiting your bank to reply, please send the reply but nobody answers and nobody cares!!!
Very upset.
