Suggestion: Improve Webgains application denied email!

**GeoffB** · 05-01-09

We're already working with the likes of CJ, AW, AF and TD (an industry of acronyms!) and today we applied to Webgains. Having chatted to Webgains at last year's Ad:Tech show and in preparation for a new project we were looking forward to getting started.

My first impressions is, unfortunately, very negative. I received an email within a couple of hours, which simply said:

On this occasion your application has been unsuccessful for the reasons outlined below.

There is at least one irregularity in your application. If you wish to pursue this further, please email xxx quoting organisation name xxx. Thank you.

Why not actually put a bit more information in the email itself. Otherwise I have to email them just to find out what the reason was. This adds a step (and delay) which could have been resolved had they, in their refusal email, specified what they weren't happy with.

I appreciate networks get a lot of spammy applications and have a hard job of spotting the good ones, but sending out such a short, uninformative and impersonal email doesn't get things off to a good start.

Just my feedback so far - hopefully things will get better from herein!

**kier** · 05-01-09

Hi there,

Thanks for the feedback, we're currently reviewing several procedures relating to affiliate approval so I'll see what we can do on this front. Could you also drop me an email and I'll get you approved ASAP? Details are in my sig,

**GeoffB** · 08-01-09

Credit where credit is due: Kier followed up and apologised for the over zealous approval team. We are now an affiliate - thanks

**Hero** · 08-01-09

Originally Posted by xlteam

Why not actually put a bit more information in the email itself. Otherwise I have to email them just to find out what the reason was. This adds a step (and delay) which could have been resolved had they, in their refusal email, specified what they weren't happy with.

Hiya,
as I'm sure you can appreciate, specifying exactly what the irregularity is with each application will give fraudsters the opportunity of bypassing all our fraud control measures.
In instances where the decline was a mistake, communication between the affiliate and our support staff resolves the issue.
That said, I agree that our text isn't as it should be and we are revisiting it so it informs affiliates for further steps.

thanks

**c0pyuk** · 24-02-09

How about when they do deny applications they have the decency to reply to my emails querying their decision.

If they are going to deny so many applications why have a registration system at all?

I get the feeling they are saying "we are too good for you, we don't need your business and can't be bothered to tell you properly"

All they ask for are my personal details, what possible "irregularities" could there be??? Do they know my name & address better than me?

Another example of a company with a professional looking website but run by non-professionals in the back office.

**Hero** · 25-02-09

c0pyuk, can you please forward the email you received to me - hero@webgains

thanks

**nethost** · 10-03-09

If they are going to deny so many applications why have a registration system at all?

Totally agree
Just received the same email
Thank you for your application to join webgains.
On this occasion your application has been unsuccessful for the reasons outlined below.

There is at least one irregularity in your application. If you wish to pursue this further, please email applications@webgains.com quoting organisation name "88888888888". Thank you.

Looks like a standard can't be bothered email to me

**Hero** · 10-03-09

No offense, but out of curiosity - do you really expect a network (not a merchant, a network) to state you the exact reasons why your application was rejected?

As we've previously stated, we will be changing the text in the email, it's not great, we have put our hands up on this.

In the mean time, and if you want us to revisit your application, please send an email to the address provided letting us know how you're planning on promoting our programs and we will gladly have a look at your application again.

thanks

**nethost** · 10-03-09

No offence taken

but out of curiosity - do you really expect a network (not a merchant, a network) to state you the exact reasons why your application was rejected?

In all honesty, yes, even if it's a "your website doesn't look as if it would gain much traffic" surely it can't be that hard to state a reason.

I just hope you find the comments useful

**Hero** · 10-03-09

Originally Posted by nethost

In all honesty, yes, even if it's a "your website doesn't look as if it would gain much traffic" surely it can't be that hard to state a reason.

I just hope you find the comments useful

All comments are welcomed, we take them all onboard

We reject applications if the site has inappropriate content, if the info we are provided is wrong or incomplete or if we suspect fraud. We don't reject on basis of potential, as we are here to ensure affiliates get all the help we can give them to improve their performance.

As I mentioned - drop an email to support@ or myself and we'll be happy to review the application and clarify any issues.

**lilp1976** · 22-11-11

The text is still the same unfortunately so I have no idea why I was refused, and have had no reply to my follow ups.

**Ben_Taylor** · 23-11-11

Hi Lilp1976,

Thanks for getting in touch,

I'm sorry you haven't received a response to your application - If you would email me at ben@webgains.com including the organization name you'd signed up with I'm happy to process your application myself straight away and let you know how best to proceed.

Thanks,
Ben

**lilp1976** · 23-11-11

Thanks for getting in touch and sorting out my account Ben. Appreciated!

Originally Posted by Ben_Taylor

Hi Lilp1976,

Thanks for getting in touch,

I'm sorry you haven't received a response to your application - If you would email me at ben@webgains.com including the organization name you'd signed up with I'm happy to process your application myself straight away and let you know how best to proceed.

Thanks,
Ben

**logicsofts** · 06-12-11

hey ben

can you help me as well .. i have had the same denial email even though i cant see any problem or issue with the website or the form..i am infact getting quite a lot of leads everyday and looking for the best agency..

**Ben_Taylor** · 06-12-11

Hi Logicsofts,

Thanks for your query,

If you would please email support@webgains.com with as much information as you can regarding your application (including your organization name), someone from our approvals team will be in touch and able to process your application within 48 hours.

Thanks,
Ben