zanox, where is my money?!

[icekold]

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So i had my first month working with zanox in April and generated a small commission of £37.40, the credit note was created and approved by me on the 6th of this month and after waiting almost 22 days later...nothing! Not seen a single penny of the money owed to me, at first i thought it was just a technical fault but you just know somethings up when a large company like zanox forget about a hard working affiliate and can't pay out a measly £37.40!!!!! I'm sickened by their sheer negligence and have to ask, what the hell are these germans playing at!!! Atleast we get a post from TradeDoubler about their lateness of payment but i got nothing from zanox, how hard would it be to just send me an email? I know i'm making a big deal out of a small amount but i worked really hard for it....

[brownegg]

Hi icekold,

Thanks for your post, I can assure you that at zanox we value every single one of our publishers.

If you could please mail me your zanox username (email address below) I can look into this further and find out exactly what has happened for you. I will be out of office tomorrow but will look into this first thing on Monday morning.

Below are my contact details:

Mitun Pandey
Director of Operations UK
email: mitun.pandey@zanox.com

[brownegg]

Good morning icekold, I just checked my mail and still have not received your username so am unable to look into this for you. I can assure you we have not "fobbed you off"!

If you could PM it to me then I will look into this for you today.

Mitun Pandey
Director of Operations UK
email: mitun.pandey@zanox.com

[Edit] Apologies, I have now found the mail from you and will query this with HQ to find out what has happened to your money. I will PM you once I have some news.

[Shane]

icekold.. (love the username for someone who gets stressed so quickly lol )

In the affiliate landscape 22 days is not THAT long, I'm not sure affiliate marketing is an industry that you are going to enjoy or at least find good health if not being paid promptly winds you up so much, especially when A) it's within a reasonable timescale still and B) it's a small amount

I've one network who owed me £4k from january on two programs and they are still running both merchants programs even though they haven't paid their bills from JANUARY! - now that's annoying

Cut zanox some slack, sure it's not fun to not get paid on time but 22 days is hardly time to jumping with rage!