customer storno ?

[KGP]

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for the past one year more than one third of sales tracked for a particular merchant (clothing/fashion sector) are rejected after more than a month.

the "excuse" is : customer storno

what does this exactly mean?

and to what extend i can "verify" their claims?

[Zanox]

Hi KGP,

We are more than happy to look in to this for you, please contact me (using the below email address) confirming the programme details and we'll provide further clarification accordingly.

Kind Regards
Dave

dmu@zanox.com

[KGP]

thanks Dave for your swift reply.

email just sent