Credit note?

[sajidibby]

Hi, i was told by zanox support that at the beginning of the month (1st) a credit note is always generated in your account whereby you can release payment.

Well its the 1st and i stil don't see anything in my account, is this normal? or am i being too hasty?

Thanks,
Sajid.

[Zanox]

Hi Sajid

Thank you for your post

I have just been informed by our Accounts team in Berlin that the credit notes will be available to authorise by this afternoon. If you still are not able to authorise the payments by end of play today, please can you contact me on the details below and I will look into this further for you.

zanox apologises for any inconvenience this has caused

Kind Regards
Ghazi

Ghazi.jalil@zanox.com
0207 851 5813

[USaffiliate]

Originally Posted by sajidibby Hi, i was told by zanox support that at the beginning of the month (1st) a credit note is always generated in your account whereby you can release payment. Well its the 1st and i stil don't see anything in my account, is this normal? or am i being too hasty? Thanks, Sajid.

You must have at least 200 EUR or equivalent (about £160).
If you have less than this amount then the credit note won't show up.
If you have more than this amount then you should see right after you login into your account a link says "authorize", click on this link and check that your payment info is correct, and if so around the 10th of the month (e.g. July 10) Zanox will send you the payment (usually via Wire Transfer).

[sajidibby]

The credit note has still not appeared in my account.

@usaffiliate - I'm above my minimum amount in sales so it should show up today.

[USaffiliate]

Originally Posted by sajidibby The credit note has still not appeared in my account. @usaffiliate - I'm above my minimum amount in sales so it should show up today.

When you say it's above the minimum - there is open commission and confirmed commission.
Do you have more than the minimum in confirmed commission?

Also, please note if you have $150 USD and £100 GBP - even though both amounts together have more than 200 EUR you won't be paid.
You must have at least 200 EUR with 1 currency and confirmed (in orange color, not black)

Now, after this explanation - do you still meet the criteria ?

[sajidibby]

Originally Posted by USaffiliate When you say it's above the minimum - there is open commission and confirmed commission. Do you have more than the minimum in confirmed commission? Also, please note if you have $150 USD and £100 GBP - even though both amounts together have more than 200 EUR you won't be paid. You must have at least 200 EUR with 1 currency and confirmed (in orange color, not black) Now, after this explanation - do you still meet the criteria ?

yes i meet that criteria perfectly, i still have some money in the "open" area but most of my sales are in the "confirmed" area.

This is meant to lead to my first ever payment from Zanox and i have to say, it's getting frustrating logging in and out of my account every ten minutes to see if a credit note has been generated

[sajidibby]

Still nothing, they could atleast keep in contact and let me know whats happening...think i'll switch my links now..

[Zanox]

Hi Sajid,

I have asked our team in Berlin to look into this further as all creditnotes were issued late afternoon, apologies for not getting back to you yesterday, however I have sent you an email explaining the situation.

I should have feedback on your account in the next hour or so. I will email you with an update.

Kind Regards
Ghazi

[sajidibby]

The problem has been discovered but solving it is taking a while. Just hoping that it'll be resolved before the 10th that way, i will be on time for payment.

[USaffiliate]

Originally Posted by sajidibby The problem has been discovered but solving it is taking a while. Just hoping that it'll be resolved before the 10th that way, i will be on time for payment.

Good news, I'm happy for you!

[sajidibby]

Guess i'm gonna miss the next payment ....still not sorted..

[USaffiliate]

Originally Posted by sajidibby Guess i'm gonna miss the next payment ....still not sorted..

Why, what's wrong with it?